Complaint about incorrect work
Unified information system in the field of procurement

Dear Mikhail Borisovich!

Joint Stock Company "Yargorelektrotrans" (TIN 7602082331) (hereinafter referred to as the Company) carries out procurement activities in accordance with the norms of the Federal Law of November 18, 2011 N223-FZ "On the procurement of goods, works, services certain types legal entities"(hereinafter - Federal Law of November 18, 2011 N223-FZ.
From 07/02/2018 to the present, due to the occurrence of the following problems in the operation of the Unified Information System, the Company is not able to publish the protocol for considering applications for participation in the competition (notice No. 31806461513 dated 05/08/2018) (hereinafter referred to as the Competition), the final protocol such a competition, which is a threat of disruption to the Company’s production processes caused by the impossibility of timely provision of its services necessary services, and may also lead to violation by the Company of the deadlines established by Federal Law dated November 18, 2011 N223-FZ for posting information on the ongoing procurement in the Unified Information System.
On July 02, 2018, the Company carried out a procedure for reviewing, evaluating and comparing applications for participation in the Competition (hereinafter referred to as the Protocol). On the same day, an attempt was made to publish the protocol generated based on the results of this procedure in the Unified Information System, during which the following problems were identified in the operation of the Unified Information System that prevented the placement of such a protocol:
When forming the Protocol on the UIS website in the “Consideration of applications” section, after indicating information about the rejection of applications for participation in the competition, the grounds for making such decisions in the “Reason for refusal” fields, and clicking on the “Save” or “Next” buttons provided for by the UIS functionality, the system message is displayed:
"Required fields must be filled in:
- Reason for deviation
- Grounds for deviation."
The specified system message blocks further actions of the Company to attach the Protocol file, publish the generated protocol and only allows you to cancel previously performed actions. Subsequent attempts by the Society to re-formulate the Protocol and indicate information about the results of consideration of applications led to a similar result.
During the period from 07/02/2018, 07/03/2018, 07/04/2018, the Company sent requests describing the problems that arose in the operation of the UIS, attaching all the necessary information to the following address: Email EIS technical support services ( [email protected]), in response to which the Company has not yet received notifications about registration of applications, or other information about the status of consideration of applications. In addition, during the specified period of time, the Company made daily calls to the UIS technical support line, and the support service operators were informed detailed information about problems that had arisen, in response to which only recommendations were received to contact technical support in writing and clear the browser cache, which did not lead to a solution to the problem. Finishing telephone conversations With the operators of the UIS support service, messages were sent to the Company's e-mail address about the registration of requests under the numbers SD200417608, SD200422814, SD200436856 with a priority level of “4 - Low” and the termination of work on these requests from the Company.
In view of the above, we ask you:
1. Register this complaint and take appropriate measures to eliminate the problems that have arisen by the EIS technical support service;
2. Explain the order of actions of the customer in a situation where the publication of information about ongoing purchases in the Unified Information System within the established time frame is impossible due to the inability to fully work in personal account UIS associated with technical problems in the system;
3. Explain the regulatory period for consideration of customer requests by the EIS technical support service.

Please send your response to this complaint to the following email addresses:
[email protected], [email protected].

Where to go if you have problems with the EIS? During the week, we sent requests to the EIS support service 7 times, each request received a response that the problem had been fixed, but in fact the problem remained the same.

Answer

Oksana Balandina, chief editor of the State Order System

From July 1, 2018 to January 1, 2019, customers have a transition period - they are allowed to carry out both electronic and paper procedures. Starting from 2019, tenders, auctions, quotations and requests for proposals on paper will be prohibited, with eight exceptions.
Read what kind of purchases to make on the ETP, how to choose a site and obtain an electronic signature, what rules are used to conclude contracts during the transition period and after.

Official website 223-FZ. Automatic control of posted information

The Official Website automatically monitors the information posted by users.

Control is intended to ensure that users correctly fill out forms when posting information about procurement, procurement protocols and procurement contracts, information about procurement plans and information about the procurement status.

The entered information on the page is checked when the user moves to the next page by clicking the “Next” button, when following hyperlinks in the navigation bar, or when clicking the “Save” button.

Appeal to technical support Official website of the EIS

1. Must be filled out request form below (required fields are marked * ).

2. Run server detection UIS (instructions), add to the request the date, time the error was reproduced and the received server value.

3. When contacting questions about the Official Website of the EIS (in terms of 223-FZ) you need to generate a file dxdiag.

4. Attention! If you contact support with any problem or error, you must attach screenshots ( screenshots) with the actions that led to the problem or error, and screenshots ( screenshots) showing errors or problems, as well as a screenshot of the time zone.

5. The completed form should be sent to: *****@***gov. ru

I.Request form

	Question	Answer
	FULL NAME* contact person (position)	[Enter Last Name, First Name and Patronymic]
	Contact email*	[Enter your email address]
	contact number(Fax)	[Enter contact phone number, fax]
	TOFK where the digital signature was received	[Indicate the Territorial body of the Federal Treasury]
	Name of company*	[Enter the name of your organization]
	Organization INN*(checkpoint)	[Enter your organization's Taxpayer Identification Number]
	Organization code: Unique Organization Account Number (UNR) SVR code	[Organization code]
	System in which work takes place*	[Select EIS system – 44-FZ or 223-FZ]
	Type of appeal*	[Select case type]
	EIS functionality *	[Select UIS subsystem from the list]
	Date and time the error occurred, Moscow time*	[Select the date the error occurred]
	Information about workplace parameters*
[Select Operating System]
[Select Operating System]
[Select Operating System]
	Authority of the organization
	User Permissions
	File certificate (*.cer) in archived form (attach to this form, or attach it as an attachment to the letter)
	Short description appeals*
	Detailed description of the request (exact sequence of actions, step-by-step screenshots, description system errors, suggestions for improvement) *
	Additional information at the discretion of the user (presence of problems with Crypto Pro CSP, recurrence of the problem among other users of the organization, reproduction of the error at another workplace or under another digital signature, etc.)
	In case of contact regarding order placement procedures, contract information Necessarily indicate: register numbers of all notices/contracts with which errors occurred

II.Instructions for defining a server.

For Internet Explorer versions 10 and earlier:

1. In the current session in your personal account in the browser ( Internet Explorer) on the “Service” tab, select “Developer Tools” (F12 button);

2. In the window that opens, select the “Cache” tab - “View information about the cookie file”;

3. After completing these steps, the browser will display new inset with information about the cookie file in the form of a table. Information about the OOS server is indicated in the 3rd block from the bottom.

4. A screenshot of the table from the cookie file with information about the server, as well as the date and time the error was reproduced, must be attached to the request.

For Internet Explorer versions 11 :

1. Open Developer Tools (F12);

2. Select Network (Ctrl+4);

3. Click "Enable network traffic collection (F5)";

4. Take the necessary steps to reproduce the error (developer tools can be closed);

5. Open developer tools (F12);

6. Select Network (Ctrl+4);

7. Select "DETAILS" (second line from the top);

8. Select "Cookies" (in the third line from the top);

10. Screenshot of a table from the cookie file with information about the server, as well as the date

and the time of reproduction of the error must be attached to the request.

III. If your request concerns work issues Official website of the EIS (in part 223-FZ), then after filling out the request form you will need the file " dxdiag", which can be saved like this:

1. Call the command line (Start - All Programs - Accessories - Command Prompt);

2. B command line run dxdiag command;

IV.Screenshots step-by-step actions For convenience, you can attach the request form to the file below.

Example time zone screenshot

V. The completed form should be sent to: *****@***gov. ru

Appeal to technical support Official website of the EIS

1. 
   Required request form below (required fields are marked * ).
2. 
   Attention! If you contact support with any problem or error, you must attach an archive of records with the actions that led to the problem or error, always identifying the server at the time the error occurred
3. 
   [email protected]

1. 
   Request form

№	Question	Answer
	Full name* contact person (position)	[Enter Last Name, First Name and Patronymic]
	Contact email*	[Enter your email address]
	contact number(Fax)	[Enter contact phone number, fax]
	Name of company*	[Enter the name of your organization]
	TIN of the organization* (checkpoint)	[Enter your organization's Taxpayer Identification Number]
	Organization code: Unique Organization Account Number (UNR) SVR code	[Organization code]
	System in which work takes place*	[Select EIS system – 44-FZ or 223-FZ]
	EIS functionality*	[Select UIS subsystem from the list]
	Date and time the error occurred, Moscow time*	[Select the date the error occurred]
	Information about workplace parameters*	[Select Operating System]
	File certificate (*.cer) in archived form (attach to this form, or attach as an attachment to a letter)
	Detailed description of the request (record of the sequence of actions obtained using the utility psr.exe(see section IV), proposals for improving the system) *
	In case of error: file with diagnostic information (see section II) or server definition while recording step-by-step actions.
	In case of request for procurement procedures, information about contracts Necessarily indicate: register numbers of all notices/contracts with which errors occurred.

1. 
   Obtaining diagnostic information.

In case of technical errors When working with the System, the following information is displayed to the user:

On the displayed page, click on the “error description file” hyperlink to download the file with the error ID to your computer. Next, you need to contact the Organization that provides services for servicing UIS users, attaching a downloaded file with a description of the error to the application.

1. 
   Instructions for defining a server.

For InternetExplorer versions 10 and earlier:

1. In the current session in your personal account in the browser (Internet Explorer), on the “Service” tab, select “Developer Tools” (F12 button);

2. In the window that opens, select the “Cache” tab - “View information about the cookie file”;

3. After completing these steps, a new tab will appear in your browser with information about the cookie file in the form of a table. Information about the EIS server is indicated in the 3rd block from the bottom.

4. A screenshot of the table from the cookie file with information about the server, as well as the date and time the error was reproduced, must be attached to the request.

For InternetExplorer versions 11 :

1. Open Developer Tools (F12);

2. Select Network (Ctrl+4);

3. Click "Enable network traffic collection (F5)";

4. Take the necessary steps to reproduce the error (developer tools can be closed);

5. Open developer tools (F12);

6. Select Network (Ctrl+4);

7. Select "DETAILS" (second line from the top);

8. Select "Cookies" (in the third line from the top);

Example time zone screenshot:

1. 
   A record of a sequence of actions obtained using the psr.exe utility.

The utility allows you to automatic mode record user actions in the form of snapshots with parallel recording of actions.

To quickly launch the utility: press win+r and enter the command psr.exe into the window

(Start - Run).

To start recording, press Alt+A, to stop recording actions, press Alt+O, or click the corresponding button.

You can also add comments, to add a comment press Alt+C, the back area will darken and the comment window will be active.

After stopping recording, the utility will prompt you to specify the location for saving the archive with a listing of actions and full snapshots.

The finished recording file will be saved in mht format, which can be viewed using any browser. The finished file will be pre-packed in zip.

1. 
   The completed form should be sent to: [email protected]

Request form to the technical support service of the Official EIS website ( [email protected])

№	Question		Answer
	Full name contact person, position
	Contact details(telephone, email, fax)
	Territorial body of the Federal Treasury where the digital signature was received
	Organization details ( Name, TIN, checkpoint); Organization code in the Consolidated List of Customers ( SDR)		Name: SDR:
	Description of the request. Specify By which one law appeal Specify the type of request (question/suggestion/problem); Function of the Official Website of the EIS (what function of the Official Website of the EIS did the user try to use, what actions did he want to carry out?); Brief description of the request
	Date and time the problem occurred
	User workstation parameters (name operating system, Internet browsers and their version numbers, version number of Crypto Pro CSP, antiviruses)
	Authority of the organization; User permissions; user login(to enter the EIS LC); file certificate (*.cer) in archived form
	Detailed description requests (screenshots, exact sequence of actions, description of system errors, suggestions for improvement). Attention! If you contact support with any problem or error, you must attach screenshots ( screenshots) with the actions that led to the problem or error, and screenshots ( screenshots) with the manifestation of an error or problem		Sequencing:
	Additional information at the discretion of the user (presence of problems with Crypto Pro CSP, recurrence of the problem among other users of your organization, etc.)
	In case of requests regarding order placement procedures and contract information, additionally indicate: Notice number for published notices or contract number for a published contract. (19-digit registration number); Subject of the contract (only if the notice is not published); How to place an order; Type of information to be published (notice, change, clarification, refusal to place an order, protocol for opening envelopes, etc.); Date of publication of information or planned date of publication of information);		1)
		Server definition and playback time: To do this, in the current session in your personal account in the browser (Internet Explorer), on the “Service” tab, select “Developer Tools” (F12 button), then, in the window that opens, select the “Cache” tab - “View information about the cookie file” " After completing these steps, a new tab will appear in your browser with information about the cookie file in the form of a table. To determine, you will need information from the 3rd block from the bottom, example: NAME ROUTEID VALUE .pri03		Date and time the error was reproduced: EIS server:

If your request concerns work issues Official website of the EIS in part 223-FZ, then after filling out the request form you will need a file that can be saved as follows:

1. 
   Open the command line (Start - All Programs - Accessories - Command Prompt);
2. 
   On the command line, run the dxdiag command;
3. 
   Press “Enter”;
4. 
   Save to file (by clicking on the “Save all information” button).

Dear users, be careful! In bold elements are highlighted without which a full analysis of the appeal is not possible, and, therefore, an additional request for information will be required.

The completed form should be sent to: [email protected].

Screenshots For convenience, step-by-step actions can be attached to the request form file below.