I myself experienced the hijacking of my account. You cannot make any settings with your account through the browser. All that remains is to write to technical support and wait for an answer. They answered me only after 5 days, they asked for a photo of the first game registered on the account with a handwritten ticket number and login. In total, it took 7 days to restore the account.
And while you are waiting for a response from steam technical support, write to the technical support of the email that was taken from you. Also, enter the email into the search engines that your account was transferred to, you may find something from it. For example, I came across an amateur hacker, through whose email I learned almost all of his personal information about him and restored the mail with my own...
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He described the situation and asked for help.
described in detail, with the date of the gift, all the nuances, the results of contacting Sony
I was first offered to update Steam, I did everything according to the instructions, 2 times, to double-check - it didn’t help
I wrote back - they sent me instructions on how to register an account in Sony. Well, I answered that I was successfully registered in Sony already from the start of the game (from the beginning of the year), and I used to play through Steam, but now I can’t.
As a result, I was sent to read about third-party games and their addition to Steam, to which I now explained that everything was bought on Steam and worked through Steam until it disappeared. now I'm waiting for news
Well, that's roughly speaking. Each time I described everything in detail, point by point, in the simplest possible language (so as not to get confused, explain everything in detail and not make mistakes, since my native language is not English at all), I even gave the foreign person a copy of my message so that he could see if I was doing everything correctly explained. but for now I’m “going through the authorities” and...
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Instructions
You can contact the Beeline operator directly using the short number 0611. As soon as the connection is established, you will find yourself in a voice menu, where you will be asked to press one or another key to execute various commands. In order not to waste time, immediately press “0” to connect with a support representative. First make sure that the tone dialing mode is activated (if there is no sound signal from the speaker when you press the keys, press the “star”). The call is free within the network.
Try contacting the Beeline operator directly at 8-800-700-0611. You can dial it from both a mobile and a landline phone, and it will also work for subscribers using the services of other cellular operators. To connect with technical support, use the algorithm indicated above. If you need to make a call from international roaming, use the number +7-495-974-88-88.
You can call the Beeline operator using certain...
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Hello dear friends! Now I will show you how easy it is to contact the steam administration and get things that you like from them. So, let's begin:
1. Go to your email and click write a letter;
2. In the to whom field we enter [email protected] ;
3. Topic: Lost and returned items “your game” (Dota2, Cs GO or the like);
4. In the text of the message we write the appeal and its reason (as indicated in the video);
5. Then we write down the things you want to receive (don’t be too impudent, otherwise they will quibble with the evidence);
6. We provide your Steam account details where they will send you a bot with things (the account must be more than 1 month old);
7. We indicate your data from the mail that is linked to this account;
8. Gratitude (optional);
9. We send and after a while the steam bot will give you an exchange and give you the things there.
We look. We follow the instructions. We receive things. We rejoice.
Thanks everyone for watching and...
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Hello, I decided to write this article because I recently restored my clothes and account. You may think that this is very simple and clean. But no. There are a huge number of nuances, the correct presentation of the text to support, in general you will learn about this today.
All the information that I will present is taken from the Steam Policy, that is, I am not inventing anything, but only presenting the facts.
Since I will be covering slightly different concepts, I will divide the article into topics and subtopics.
1. When does support return items/gifts?
You may think that support returns things in any cases where you have been hacked or deceived. But that's not true. Let's consider each of the situations:
1.1 Will Steam return items if cheated?
No, Steam will not return your items in cases of fraud or divorce. Why? Because you yourself fell for it, the Steam exchange system requests confirmation of the exchange 2 times and you had to check all this. Unfortunately this is true, you must be careful...
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Users of many devices do not like technical support. Mainly because, instead of answering the question, we are often transferred from section to section or from one specialist to another. But sometimes it happens that you still need to go there. For example, if purchased games disappeared on Steam, or the money was withdrawn from the account on its own. In such cases, it is simply necessary to write to support.
Steam support work
Let's look at this section on Steam in detail.
Thus, it is not always necessary to contact technical support. It is worth understanding that there are millions of users on Steam. Due to this, the response to your request may take much longer than if you simply tried to look for a solution to the problem in the sections. The service is constantly being improved and automated, it is quite possible that you will find either detailed instructions for fixing problems, or an automatic method. In a word - take your time.
If you still need to write
However, there will always be problems that require you to write an email to Steam Support.
- Material losses. Money is withdrawn from your account or an account linked to it. Purchased games have disappeared from the library and are not being returned there. An error occurred while trading with players and your inventory is empty.
- Problems with your account. Even if you change your password or take other actions, you cannot regain access to your account or the content on it.
Let's figure out what questions a player may have when contacting the service, and how the writing process goes.
- From the list of problems in the technical support window, select the one that worries us.
- We go through clarifying questions or sections until we find the “Contact support” or “Write a letter” button.
- Then we will be transferred to a window where we will be asked to log into a technical support account or create one. This account is different from the standard one, so you will have to create one if you have never registered with support. Everything is done quickly and easily: enter your name, password, e-mail and captcha. Then we confirm the data through the mailbox.
- After authorization, a form for sending a letter appears. We select the category of our question, then a subcategory, all this is set when answering additional questions.
- In the “Subject” field we briefly describe the reason for the request. In the “Your question” field we describe in full what is wrong with your account. You can also attach files, for example, screenshots, which will display Steam errors. We type the text in Russian - support services are also available in Russia.
- Click the “Send” button.
As you can see, contacting Steam support is quite simple. All that remains is to wait for the answer. It usually arrives within a few hours.
Preface
Purpose of support
Steam Support, also known as “Steam Support”, “Steam Support” and “Steam Support”, can help you recover your lost or stolen account, solve a problem with any Valve game, return stolen items from your inventory, and provide payment assistance games and much more.
Steam support account
Remember!
You cannot use your Steam account to log into your support account.
Account from Steam Support - this is an account from Steam support.
Your Steam account is an account from Steam.
If you want to ask support a question, you must register on the technical support site.
If your account has been hacked, then create a new email and register from it!
Everything is in English! What to do?
At the very bottom of the page there is a list of languages. Click there and select "Russian".
Support site
Have you registered a support account? Great!
Contact support
If you still haven’t found the answer to your question in any of the sections, then feel free to click on the “Contact support” button, which is located in both sections.
Contact support
Describe your problem as clearly and distinctly as possible.
Be sure to include proof that this is your account.
If you made purchases from the Steam Store using a credit card, please confirm the card type (Visa, Mastercard, Discover, American Express), the owner's full name, and the first and last four digits of the number.
If you activated a game purchased in the disc version, please handwrite your request number in the technical. support: XXXX-XXXX-XXXX (your request number) on a card or sticker with the key and send a digital photo or scan of this key in .jpg format.
If you made purchases in the Steam store via WebMoney/Yandex, please provide a screenshot of the full receipt with the transaction number from this purchase in your WebMoney/Yandex account. The transaction number consists of 16-18 digits. In Yandex, it is indicated in the “Client ID” field, in the transaction details, in WebMoney - in the “Note” field.
If you made purchases from the Steam Store through Qiwi, please provide a screenshot of the full receipt with the transaction number from that purchase in your Qiwi account.
Below are examples of how you should and should not contact support.
Have you written a question? Now submit it by clicking "Ask a Question"!
The reply is in process
Support receives tens of thousands of questions, and there are less than 50 employees, so be patient and wait for an answer. And they will definitely answer you.
Support responds depending on workload. As a rule, the response time takes two days up to one month. You should not add messages to your question like “When will you answer?”, “Have you forgotten about me?” And so on.
If they don't answer you, then do not close the question or create a new one, otherwise you will wait even longer.
A huge number of users know about the popular gaming platform Steam. Here you can find a lot of famous games on PC and game consoles. You can play free games, or you can use paid ones. Free products have stores that sell things for heroes, interface designs, and more. Quite often, users have various questions, in such cases Steam support comes to the rescue. The reasons for turning to specialists may be different. In today's publication, we'll take a closer look at the Steam support department and learn how to use it.
Is it possible to contact the Steam department without registering?
If you are a regular user of the service, then by default you can use the support service; you do not have to register specifically for this. As soon as a person has an account on the site on Steam, he automatically receives the right to contact the technical department and ask questions of interest.
The registration process here is simple. First of all, you download the site’s launcher; it weighs only about two megabytes. Then from it you activate the download and installation of the entire application, which should then be launched. Next, select the registration option and enter the required information. Once your account is verified by email, you can start using it.
Steam support
If you need to ask something, or write something to the specialists, just find the “Contact support” button in the open program. You can also follow these links: https://support.steampowered.com, or https://help.steampowered.com/ru/. The system itself will offer to select the topic of the appeal, clarify the data on the issue with which difficulties arose. Here you need to enter the information correctly so that technical support representatives can immediately process it and answer you correctly.
There is also a special field where you explain your problem in detail and clearly; it is best to attach purchase receipts and screenshots if possible.
Popular questions
There are a huge number of gaming service users, tens of millions. So many of the same questions arise, the most popular ones. For the convenience of site employees and users themselves, a special section with frequently asked questions has been created. Here are the most important and common problems that gamers face.
This section is easy to find:
- go to the community website;
- look for the “Manual” item;
- select the sub-item that concerns support;
- Look for the frequently asked questions section.
You can also use the search bar and enter a query about the most common problems.
Where should i write?
In order to quickly receive the correct answer to your question, you should log in to the resource, find the “Support” item and enter the information in the form provided. There you indicate the topic, select the product and category with the problem of interest. In the “Your question” field, enter detailed information about what happened and ask for specific help.
The instructions are simple, but it should be noted that some beginners cannot use the option - first you will need to spend at least $5 in your account.
How to contact by phone or Skype?
Mobile numbers or Skype address are not indicated in the site interface. Most likely, such an opportunity simply does not exist. Maybe there are some American phone numbers you can call, but you will have to speak in English.
Steam support groups and communities
Today, every major service has its own page on social networks. Steam is no exception - there is an official group even in In contact with. Before contacting here, you need to correctly compose a message and send it to one of the addresses listed on the admin page. You can also describe the problem in some open user discussion thread; administrators often look here too.
How long should I wait for an answer?
If you have sent everything, how long should I wait for a response? Steam's Russian support can be called extremely unpredictable; it is impossible to even give approximate dates. They may answer you in twenty minutes, or it may take several days. Everything will depend on the order of your appeal, the correctness of the drafting and the relevance of the problem.
When does Steam support return items?
If you have become a victim of circumstances and lost items in your game account, you can hope for their return. But only in some cases:
- You have been deceived. If your items were taken by fraud, you must promptly contact Steam technical support and tell them everything, confirm what happened with a screenshot or some other fact. If the moderators believe and check, the items will be returned and the scammer will be blocked.
- There was no payment. If a gamer needed to pay something to gain access to additional content, after payment was late, its functionality would be reduced. In this case, you will have to pay for the game faster and everything will be fine.
- Profile hacking. When a person’s account is hacked, he contacts Steam support. After this, it will definitely be restored and all the things stored there will be returned.
A huge number of scammers try every day to lure free items from Steam admins by telling stories about theft and deception. Naturally, they are immediately “sniffed out”, but they don’t get what they want. In addition, if something was actually stolen from the profile, but there is no evidence of this, attempts to return it may lead to nothing.
All about VAC protection
VAC (Valve Anti-Cheat) is the company’s own development, which was invented to combat dishonest players on Steam. The protection was announced in 2002 and is updated regularly. If a person cheats in a game with VAC protection, he will definitely be found and his profile will be blocked forever. The owners of the service are very strict about scammers. If there is even the slightest suspicion that the account is being banned without the possibility of recovery.
This is how Steam support works. So if problems arise, feel free to contact a specialist. They will definitely help solve everything.
If insoluble problems arise with the operation of a Steam account or games purchased through this service, many users prefer not to waste time searching for information on the Internet, but to immediately contact technical support. This is primarily due to the theft of accounts, items and other situations in which a number of actions should be taken immediately. In this article we will talk about an accessible way to contact Steam support.
Previously, writing a letter to the specialists of this service was much easier than it is now. In recent years, the service has significantly redesigned its help section, and now instead of available buttons, it is suggested that you first read a series of information that can help in troubleshooting the problem. However, from time to time this is not enough, and users decide to personally contact support by sending them an email. Let's consider the available methods of appeal.
Method 1: You can log in to your account
Having the ability to log into your profile greatly improves the situation and makes it easier to communicate with Steam representatives in the future.
Steam client
Using the program running on your PC, you can easily access all help sections of the service, where you can, among other things, start a correspondence with the support service.
The text of the question does not need to be translated into English, since the company also has Russian-speaking support representatives. However, according to some users, the Russian-language department processes requests more slowly.
Browser
If it is necessary to access via a web browser (for example, in situations where the client cannot be started), all actions will be exactly the same, with a few exceptions. To go to support, you will need to go to any Steam page and click on at the top of the page "Support".
A page similar to the one that can be launched through the Steam client will open. Further actions are no different from those described above.
Method 2: Account login is not possible
Due to hacking, forgotten passwords, problems with the mobile authenticator and other difficulties, the user cannot even log into his account. In such a situation, the range of solutions to problems for him is greatly narrowed, which, however, is obvious: it is unlikely that any other problems will be of interest to a player who cannot even log into his profile. If through a web browser window "Support" will always redirect you to the authorization form, through the same window, opened with the help of the client, the list of available solutions to problems has been reduced in advance.
Additional Information
Users who previously contacted technical support may remember that it was possible to create a special support account in the service, through which a dialogue was conducted with a Steam help representative. Now this function is not available, and the capabilities of communication with the support have been significantly reduced. However, you can still contact assistance on various issues, and the answer will come to your request page and will be duplicated to your contact email.
Now you know how to contact Steam technical support to solve problems related to games, payment or account in this gaming system.