Tricolor do not show the center of the channels. Problems with high-definition television: why don't they show HD and other channels from Tricolor TV? Account status check

The article describes ways to solve problems associated with the lack of display of Tricolor basic channels.

The Tricolor company provides its customers with the opportunity to watch free TV channels with the appropriate equipment. They are called basic. The package contains 20 general-purpose television channels, radio stations, information channels and a channel broadcasting in the TV shop format.

TV channel Radio Info Teleshop
First channel Vesti FM INFO channel Shop 24
Russia 1 Lighthouse Promo TV
Match Radio Russia TV TV
Russia Culture teleinstructor
NTV
Channel 5
Russia 24
Carousel
TVC
RenTV
STS
Home
TNT
PEACE
Friday
Star
MUZ TV
OTR
TV3
SAVED

Broadcasting of free general purpose channels is approved at the legislative level. But sometimes the list may change.

It should be borne in mind that access to free channels is provided when connecting to paid packages.

Information channels are broadcast by the operator himself. They show information about Tricolor services, ongoing promotions, troubleshooting methods.

The teleshop allows Tricolor subscribers to make purchases without leaving their homes.

Reasons for not showing basic channels

Subscribers may encounter the problem of not broadcasting on basic channels. The message "No signal" appears. An error is possible in different cases - bad weather, settings failure, equipment malfunction or malfunction, subscription has ended. Causes of hardware failures are categorized as:

  • No power or incorrect completion of automatic settings;
  • Reset last settings;
  • Incorrect installation of the smart card;
  • Unconfirmed data;
  • Software update failed;
  • No package fee has been paid;
  • Breakage of the cable from the dish to the receiver;
  • Preventive work.

Don't panic when a problem occurs. It can be solved in a short time if you approach the solution correctly. But sometimes the reason for the lack of signal can be related to other factors.

For example, television broadcasts may be interrupted due to outdated equipment. Then you should think about replacing the existing receiver.

Ways to solve the problem

Eliminate the problem of the lack of television broadcasting of free channels is to check the correct connection of the cable. If everything is connected correctly, then you should perform other actions.

Checking the correct operation of the equipment

To check the functioning of the equipment, you must perform a reboot. Execution scheme:

Having made a restart, the equipment goes into normal operation mode. If this does not happen, then you need to click on the display of the information channel (should show regularly). If there is no TV broadcast on the info channel, it can be judged that the tuning functions have failed. You should proceed to the step of resetting the settings to the factory settings (set by the developer).

Resetting the receiver to factory settings

The provider recommends using the reset operation in all difficult TV viewing situations. When you return to the original factory settings, the equipment starts working again in most cases. Scheme for resetting the tuning functions:


It is worth considering that in the case of the end of the paid period of subscription to the tariff, the basic list of TV channels is sent to the end of the entire list. Therefore, they are after channel 100.

If the actions taken did not help, it is necessary to check the cable travel from the dish to the receiver. And also pay attention to the strength of the plate and its orientation. If a break or misorientation is detected, adjust the dish and search for TV channels again.

Software Update

In order to improve the display and protect against unauthorized access, the provider recommends regular software updates. If this operation is not performed on time, then the display of TV channels may be terminated. A software update should be carried out when a new version of the system software is released so that further channel display is available.

Do not turn off the power during the software update.

To update, use the "Updates" item in the receiver's menu. The progress of the operation implies the inclusion of equipment to prevent partial overwriting of files. Accidental dubbing will result in equipment malfunction and no broadcast.

Smart card reading error


If there is no number, the device cannot recognize the card being used. This is due to incorrect installation of the card in the card reader, a malfunction of the card reader itself, a discrepancy between the card inside and the software used, and the failure of the receiver.

Read more about smart card problem - .

After verifying the correct insertion of the card, the ID number should appear. Otherwise, you need to check the functionality of the smart card (on other equipment) or eliminate the malfunction of the receiver.

Data not confirmed

Data confirmation is required if the user has not done so before. To confirm them, the subscriber can use the services of a personal account on the Tricolor website or make a call to technical support, where the operator, when specifying the ID number and contact details, will be able to confirm.


Basic channels do not work, informational one works

If the information channel shows, then the problem of the lack of telecasting of basic channels arises due to the non-confirmation of the subscriber's data or the invisibility of the smart card. Data validation has been described above. The visibility of the card is due to its correct installation in a working card capture reader. Information on solving the problem that appears due to the inability to read the card was indicated above.

Changing the price of the basic package

The Company may change the prices for the packages provided, which will affect the lack of broadcasting of TV channels. Prices for new tariffs are provided for both newly connected subscribers and those who have been using the company's services for a long time. The information channel warns of a change in the tariff policy, so the subscriber must pay the required amount to the account on time.

Cunning Tricolor (basic channels do not work due to the fault of the provider)

Tricolor Company offers subscribers to pay for the provided package in installments. If this payment method is selected, then compound amounts are paid up to a certain date. If there is a lack of funds on the subscriber's account, the company does not guarantee the TV display of basic channels.

And also in case of unilateral termination of the contract, the user may lose access to viewing basic TV channels. After all, the contract states that the provider is not responsible for the correctness of the broadcasting of free channels.

If all the methods have been tried, but the problem is not solved, then you should contact the support service. The operator will explain what to do in such a situation.

Turned on.
The situation is clear, Tricolor periodically blocks the ID of receivers that are more than three years old in order to persuade them to buy new equipment. Barking with technical support does not bring results. Don't waste your time and nerves. Wait 3 to 5 days, viewing should resume. Legally and technically, we are all illiterate, it is useless to butt heads with them. It is difficult, if not impossible, to prove the blocking of your ID technically and conclusively. Below is my correspondence with them.
For a better understanding, read the text below.
Answer to the questionnaire "Questionnaire for technical support" No. 5142812 dated 09/24/2018 09:19
26 Sept. 2018, 09:00
TO WHOM
FOLDER:
inbox

Receiving equipment is purchased by the subscriber from sellers or the manufacturer of receiving equipment. NJSC "National Satellite Company" is not a seller and (or) manufacturer of receiving equipment and is not responsible for the quality of its work.
In accordance with clause 1.20. The conditions for the provision of Tricolor TV services, which are an integral part of the subscription agreement, the subscriber purchases the receiving equipment independently until the service is activated.
NJSC "National Satellite Company" is not responsible to the subscriber if the technical properties of the receiving equipment prevent the subscriber from receiving services, for the quality of the receiving equipment, as well as for failures in its operation, which arose both due to its technical malfunction, and for other reasons (weather conditions, external interference, etc.).
NJSC "National Satellite Company" does not provide warranty service for receiving equipment. It is also not responsible for the inadequate quality of the provision of services caused by incorrect installation and / or configuration of the receiving equipment, as well as if the technical parameters (properties) of the receiving equipment prevent the subscriber from using the services at the time of the conclusion of the contract or at any time during the validity of the contract.
Regarding the quality of the receiving equipment, its technical parameters (properties), subscribers are advised to contact the sellers and (or) manufacturers of the receiving equipment.

If you would like a refund:

The completed payment to ID 31002300338309 was debited to activate the "Single" service.
Through our service, we can deactivate the "Single" service on ID 31002300338309 and transfer the balance of funds to a Personal account.
At your request, only the balance of funds will be transferred minus the cost of activating the service and the cost of the period during which the service was provided, in accordance with the Terms of Service of Tricolor TV, Appendix No. 2, clause 6.8. You can read the Terms of Service by clicking on the link tricolor.tv/terms-and-tarrifs/ .
The cost of the service activated by you on ID 31002300338309 (Service "Single") is 1500 rubles. This information is specified in the Terms of Service.
The cost of activating the service in this case is 1062 rubles, the cost of 1 day of viewing is 1 ruble 20 kopecks.
Please note that the funds for activating the service and the number of days viewed are held irrevocably.
According to the above data, as of today, funds for service activation will be debited - 1062 rubles and 44 rubles 40 kopecks for 37 days of viewing, and funds will be transferred to the Personal Account in the amount of 393 rubles 60 kopecks.

Please specify in your response letter whether you agree with this operation?

To return funds to a bank account or bank card, you must print, fill out and sign an application, the form of which you can download by clicking on the link: tricolor.tv/files/vozvrat_sredstv.zip, and send it in a response letter. A scanned copy of the completed and signed application must be attached (p. 2-3 and p. with valid registration).

Please attach files in jpeg (jpg), bmp, doc or pdf format to the letter, otherwise the support service will not be able to accept them.

– The refund amount should not be indicated, the exact amount will be announced later;

— The application must be executed only on behalf of the Payer;

— Specify the address in accordance with the page of the passport with a valid registration;

- Specify all bank details (the bank card number is indicated in addition to the rest of the details);

- The signature in the "signature" line must match your signature in the passport.

Please note that a refund will be possible only upon receipt of the original application by mail (documents will need to be sent to the address: 197022, St. Petersburg, PO Box 170, NAO National Satellite Company).

Sincerely, Snetkov Nikita


]
Sent: September 25, 2018 9:18 PM
To: Support

I repeat once again, my receiver is in good condition and works great, and I can prove it, only, of course, not to you. A hardware failure, programmed or executed on command, is not a malfunction, and again, you know this very well. I paid for a subscription to your services about a month ago for a year in advance in full. I have not received any information from you about my obsolete equipment. Otherwise, I would refuse your services.
I'm not going to change my CORRECT equipment for your forced equipment for my own money, especially the lower class and quality of functionality. I don't need to transfer the rest of the subscription days to your new receiver, which after a while you tell me to change again. Give me back my money for the balance of my card subscription.

Hello, Yaroslav Vyacheslavovich.

Services for providing access to watching channels for your ID are active and provided in full, there were no disconnections from Tricolor TV. Possible circumstances that affect the performance of the equipment are the operation of the receiving equipment in violation of the manufacturer's requirements, general safety rules, the end of the service life of the receiving equipment specified by the manufacturer.

NJSC "National Satellite Company" is not a seller and (or) manufacturer of receiving equipment and is not responsible for the quality of its work. Regarding the quality of the receiving equipment and its technical parameters (properties), subscribers are advised to contact the sellers and (or) manufacturers of the receiving equipment. At the end of the life of the equipment, the manufacturer cannot guarantee its correct operation. Due to the wear of the receiver components, errors may occur, upon detection of which we recommend that you contact the service center to determine the reasons or contact the dealer to exchange the equipment for a more modern one. The warranty period and service life are indicated by the manufacturer on the packaging and (or) in the attached instructions.

Best regards, Daniil Larchenko
Tricolor Customer Support Specialist.
________________________________________

Sent: September 25, 2018 13:05
To: Support
Subject: Re: Answer to the "Technical Support Questionnaire" No. 5142812 of 09/24/2018 09:19

I'm not going to change anything. The receiver is OK and it costs twice as much as this g, which you offer here. In August, I paid for a subscription for a year and there was no question of outdated equipment.
The problem is access to your channels on your side, not in my receiver, and you know about it.
The contract does not say a word about the fact that every three years I have to buy a new receiver.
I understand that you are much more legally savvy than I am, but I am not alone and will try to competently draw up a complaint. I paid for the services, but I do not receive them for the second day and am content with your unsubscribes. Let Rospotrebnadzor decide who is right and who is not. I think there are already enough of the same deceived as I am.

Hello, Yaroslav Vyacheslavovich.

You can take part in profitable promotions for the exchange of equipment.
You can familiarize yourself with the detailed conditions of the promotions by clicking on the link: tricolor.tv/equipment-exchange/offers/ .

Only work equipment with a defined ID number is accepted for exchange.

If the ID number is not determined by the receiver, the decision to exchange will be made on an individual basis by a specialist at the place of exchange.

The services of an authorized dealer for the delivery, installation and configuration of receiving equipment, as well as other services are not included in the cost of this promotional offer and, if necessary, are paid by the Participant additionally! If additional services are required, it is necessary to inform the authorized Tricolor TV dealer about this and agree with him the volume and cost of their provision.

When exchanging equipment, you must have with you:

1. subscriber's passport;
2. Equipment to be exchanged.

You can exchange equipment as follows:

1. Contact the technical support line at 88005000123.
2. Order an equipment exchange by following the link: shop.tricolor.tv/catalog/aktualnye-aktsii/ .
3. Contact the dealer directly for an exchange of equipment.
You can choose a convenient specialist by following the link: tricolor.tv/how-to-connect/where-buy/buy/.

New models of receivers work on the basis of the modern Stingray TV software platform that supports TV viewing in SD, HD formats. Receivers based on the Stingray TV platform have an intuitive, stylish user interface, thought out to the smallest detail and convenient for use by all family members. Real Smart TV in your TV. In addition, you can make an exchange for the "Server-Client" system for promotions, and instead of one receiver, get two at once with new software and hardware.

In previous letters, you considered the option of transferring funds to another ID number/contract number.
In the response letter, please specify whether this option is still relevant for you?

If you have previously contacted a specialist for equipment diagnostics,

specify, also, what result did the specialist in the receiver announce to you?

Sincerely, Kharchenko Taisiya.
Tricolor customer support specialist.
________________________________________
From:
Sent: September 25, 2018 11:13 am
To: Support
Subject: Re: Answer to the "Technical Support Questionnaire" No. 5142812 of 09/24/2018 09:19

To be honest, I didn't expect any other answer. The receiver is working, the problem is access to encrypted channels on your side, so that you don’t speak there and unsubscribe with standard answers, but I still don’t know how to prove it. Well, thanks for that too.
I hope in the end you will lose most of your customers for treating them like this.

Hello, Yaroslav Vyacheslavovich.

NJSC "National Satellite Company" is not a seller and (or) manufacturer of receiving equipment, nor is it an organization that exchanges equipment with subscribers. Promotions for the exchange of equipment are held by the NSC together with sellers and (or) manufacturers of premium equipment. Participation of the NSC in joint promotions is due solely to the interest in promoting its services in the modern pay TV market, namely, broadcasting services, promotion and providing subscribers with the opportunity to receive a TV signal broadcast by the NSC. Participation / non-participation of subscribers in these promotions is their free will.

If the antenna setting does not help, then you can contact the service center to diagnose the equipment.

If you have additional questions on this appeal, you can ask them in a response letter. If you have a question on another topic, please fill out the technical support form on the site by selecting the appropriate topic. This will allow us to respond to your request in a shorter time.

We ask you to evaluate the quality of service by filling out the questionnaire at the link: tricolor.simpoll.ru/df9cd6c4.

Sincerely, Evgeniy Gurulev
Tricolor Customer Support Specialist.
________________________________________
From:
Sent: September 25, 2018 8:42 AM
To: Support
Subject: Re: Answer to the "Technical Support Questionnaire" No. 5142812 of 09/24/2018 09:19

And hello again...
I climbed on the Internet, trying to find information on my own to solve my problem ... and ...
The casket just opened
It's just that I got into your networks by voluntarily-compulsory inclination to replace equipment ... um ... insulting and annoying.
Anyway. My HD 9305 receiver is fully operational and in terms of parameters and functionality surpasses the muck that is offered for exchange. Why should I change the awl for soap? I have already participated in the exchange, changed receivers of the DREE series .... I paid for the subscription to my HD9305 after the price increase, in August. I ask you to return access to view to my ID, because I'm not going to change the receiver costing twice as much. Many on various forums advise writing a complaint against you to Rospotrebnadzor, supposedly helping ... but I am not a conflict person, I don’t like to swear, I just ask you to step in and meet me halfway. Thanks for understanding.

September 24, 2018 08:04 PM Support >>:

Hello, Yaroslav Vyacheslavovich.
Thank you for contacting Tricolor.

Specify in the response letter whether you want to transfer funds to an exchange receiver or to another one that you have available at the moment.

Please note that you can find out all the information about the services, validity periods and instantly pay for them yourself in your Personal Account on the tricolor.tv website or in the Tricolor TV application by downloading it from the App Store or Play Market. You can also get expert advice in Viber in the "Public Accounts" section, find Tricolor chats.viber.com/tricolor_tv/ru or ask a question on social networks: VKontakte (vk.me/tricolor_tv), Facebook (m.me/tricolortv), Odnoklassniki (ok.ru/tricolor.tv).

Your equipment is participating in the exchange promotion. Exchange your old receiver for a new one, with a small surcharge! Modern equipment supports new free services - "Control the air", "Multi-screen", "Cinema halls" - and provides the ability to view all available TV channels of the "One" package. More detailed information about promotions for the exchange of equipment, the rules and terms of their implementation, as well as information about Tricolor TV services can be found on the website at the link: tricolor.tv/offers. Dealer services are paid separately and are not included in the price of promotional offers.

Sincerely, Evgeniy Gurulev
Tricolor Customer Support Specialist.
________________________________________
From:
Sent: September 24, 2018 7:01 pm
To: Support
Subject: Re: Answer to the "Technical Support Questionnaire" No. 5142812 of 09/24/2018 09:19

I understood you. Then another question. On this receiver, the subscription is active for almost another year, but, as you can see, I won’t be able to use it. Does this mean that my funds "burned out" or is it possible to transfer paid services to another receiver?

September 24, 2018 6:36 pm Support >>>>:

Hello, Yaroslav Vyacheslavovich.

According to the data of the Tricolor customer registration and control system, services are active at the specified ID number. From the satellite, the signal is transmitted stably and without interruptions. There are no restrictions on viewing channels from Tricolor, the services are provided correctly.

Check the integrity of the antenna cable along its entire length. If the cable insulation is broken, we recommend replacing it. If there is an artificial extension of the cable (twisting), make sure that the contact connection is not located near sources of electric current (for example, near a socket). Likewise, make sure that the receiver itself is located at least 10 cm away from current sources. If the cable connections are not broken, it is necessary to tune the antenna for a more confident signal reception.
You can find instructions for setting up and installing the antenna on our website by clicking on the link: tricolor.tv/help/connect/how-to-connect-and-configure…. You can also contact the sales office or Tricolor dealer in your region to call a specialist at home. The specialist will qualitatively tune the antenna to receive the signal and give the necessary advice.
You can select a sales office or an authorized dealer at: tricolor.tv/how-to-connect/where-buy/buy/ .

If all the recommendations for restoring broadcasting did not help, the possible circumstances affecting the performance of the equipment are the operation of the receiving equipment in violation of the manufacturer's requirements, general safety rules, the end of the service life of the receiving equipment specified by the manufacturer. Please note that the service life of this equipment, set by the manufacturer, is 3 years. It is possible that the expiration of the service life of the equipment is the reason for the incorrect operation of the receiver. In this case, we recommend that you take part in promotions for the exchange of equipment.

You can familiarize yourself with the terms of the exchange and make an application on the website tricolor.tv/equipment-exchange/offers/ .

In the period from 02/01/2017 to 12/31/2018, you can exchange your equipment for a set with a receiver-server, a set with a server and a hard drive, or a set of server-client.
The difference is that the server-client package includes two receivers for connecting two TVs. There is also a receiver-server kit with a 500 GB hard drive.
When the receiver is connected to the Internet, you will be able to control viewing (the "Watch from the beginning" service with rewind and pause functions and "Telearchive"), take the receiver with you and watch TV wherever there is Internet. When viewing via satellite, additional packages “Children's”, “Night”, “Our Football”, “MATCH! Football” (for the European part), “Cinema halls”, “Best on TV” and “Control the air” services with the functions “Pause”, “Record” and “Record by timer”. For the full use of all services, you need an Internet connection with a speed of 12 Mbps or more (via an Ethernet cable).
The exchange cost will be:
— 3999 rub. for a set for 1 TV (7 days of viewing included), subscription "Single Multi Light" 1500 rubles. in year.;
— 6499 rubles. for a set for 2 TVs (7 days of viewing are also included), a Single Multi subscription for 2000 rubles. in year.;
— 6499 rubles. for a set for 1 TV set with a hard disk (7 days of viewing are also included), "Single Multi" subscription for 2000 rubles. in year..

Until 12/31/2018, you can exchange your receiving equipment for a new one with HD format support in the Eldorado chain of stores for 4199 rubles. The cost of renewing the subscription to the "Single" package will be 1500 rubles. in year.

Until December 31, 2018, take part in the “Exchange. Super-favorable installments!”. When exchanging equipment, you will need to make a payment in the amount of 199 rubles to an authorized dealer, after which you will immediately receive a new HD-receiver with viewing of the channels of the “Unified” package already included. Further, with a monthly payment of 199 rubles. within 24 months, you will continue to watch the TV channels of the "One" package. Those. the cost of the payment already includes both the exchange and the client fee. The total cost of the promotional offer is 4975 rubles.

If your TV supports the Ultra HD format, then in the period from 02/01/2017 to 12/31/2018, exchange outdated equipment for a conditional access module, paying only 3999 rubles in addition! The cost of the exchange already includes 7 days of watching the packages of the channels "United Ultra HD", "Children's", "Night" *, "Our Football", "MATCH! Football". Access to the "Night" service must be activated in the Client's Personal Account within 31 days after card activation. The cost of renewing the subscription to the main package of United Ultra HD TV channels for a year will be 2,000 rubles.

If your TV supports the Ultra HD format from August 15 to September 25, 2018, participate in the joint promotion of Tricolor and the INSIGHT TV channel. Join the ultra-high quality: connect until September 25, 2018 the package of channels "Single Ultra HD" or "Ultra HD", fill out an application on the website 4kpromo.ru and you are guaranteed to receive an additional 6 months of free viewing of the connected package.

You can make an application for the exchange of equipment and clarify the detailed conditions of the exchange on our website in the “Exchange” section by clicking on the link: tricolor.tv/equipment-exchange/where-to-exchange…. Services of an authorized dealer/specialist of the sales office for the delivery, installation and configuration of receiving equipment, other services not included in the price of this promotional offer, are paid additionally. In the event that additional services are required, it is necessary to inform the authorized Tricolor dealer about this and agree with him on the scope and cost of providing such services. Rules and details of the promotion, a list of exchangeable equipment on the tricolor.tv website in the "Promotions" section. Work equipment is accepted for exchange, for which the ID number is determined in the receiver's menu. If the equipment is not in working order, the dealer to whom you contact in this matter will determine.

Or you can contact the service center or the nearest authorized dealer for diagnostics and repair of the receiving equipment.
You can select an authorized service center at the link: mega-service.org/public/service-centers.htm .
You can select a Sales Office or a dealer at the link: tricolor.tv/how-to-connect/where-buy/buy/ .

If you have additional questions on this appeal, you can ask them in a response letter. If you have a question on another topic, please fill out the technical support form on the site by selecting the appropriate topic. This will allow us to respond to your request in a shorter time.

We ask you to evaluate the quality of service by filling out the questionnaire at the link: tricolor.simpoll.ru/df9cd6c4.

Sincerely, Baranchikov Ilya.
Tricolor Customer Service Specialist.
________________________________________
From:
Sent: September 24, 2018 6:13 pm
To: Support
Subject: Re: Answer to the "Technical Support Questionnaire" No. 5142812 of 09/24/2018 09:19

Hello again. Unfortunately the situation has not changed. I followed all your recommendations, up to resetting the receiver to factory settings. The receiver remained turned on on Channel One for more than eight hours in a row, access to viewing was never resumed. All information requested by you is in the attached photos. The problem arose yesterday, September 23, at about 15-16 hours. What else can be done? Thanks.

September 24, 2018 9:27 a.m. Support >>>>>>>>:

Hello, Yaroslav Vyacheslavovich.
Thank you for contacting Tricolor.

First of all, check the level of the scales of the signal received by the receiver.
To check the level and quality of the signal, turn on the receiver on the Info channel and press the Red button on the remote control from the receiver twice (F1, info or I) and then the Green button (F2) once. The signal level and quality scales must be at least 50% full (recommended values ​​are 70%).
If the signal level is lower in at least one of the scales:
- make sure that there are no obstacles in the path of the signal from the satellite to the antenna (there should be no foreign objects on the imaginary line connecting the antenna and the satellite that prevent the signal from passing - buildings, trees),
- check the connection of the cable between the antenna and the receiver, its integrity and reliability of the connections in the places where the connectors are connected.
If the connection is correct and the cable is not damaged, it is necessary to manually tune the antenna. To do this, we recommend that you contact the nearest sales office or a dealer in your area to call the master at home.
You can find the nearest sales office or dealer at the link: tricolor.tv/equipment-exchange/where-to-exchange/
For self-tuning of the antenna, it is necessary to slowly change the direction of the antenna, centimeter by centimeter, fixing it in each position for 3-5 seconds.

Restore the receiver settings to factory settings. For this:
1. Please press the "Menu" button on the remote control;
2. Select the menu item "Settings";
3. Please select the menu item "Factory settings";
4. Press the red button on the remote control (the first in a row of four colored buttons);
5. Select "Yes";
6. After that your receiver will reboot;
7. The standard setup wizard will appear on the screen, click the “OK” button;
8. Select the operator "Tricolor TV" / "Tricolor TV Siberia". Click the "OK" button;
9. Press the "OK" button 3 times;
10. At the fourth step, 2 scales will be displayed at the bottom of the screen - signal strength and quality. If the scale data is less than 70% complete, check the cable connection and its integrity along the entire length. If the cable is intact and the connections are not broken, it is necessary to re-tune the antenna for a more confident signal reception. You can set up the antenna yourself. You can find instructions for setting up and installing the antenna on our website by clicking on the link: tricolor.tv/help/connect/how-to-connect-and-configure…. You can also contact the Sales Office / Dealer in your area to call a specialist at home. The specialist will qualitatively tune the antenna to receive the signal and give the necessary advice.
You can find the nearest sales office by following the link tricolor.tv/equipment-exchange/where-to-exchange… .
You can find the nearest dealer by following the link tricolor.tv/equipment-exchange/where-to-exchange… .
11. Select the region "Moscow +0 h." for the project “Tricolor TV. Center / Moscow +4 hours for Tricolor TV. Siberia". Click the "OK" button;
12. Wait for the message that the search is completed, click the "OK" button.
Please note that if you left a request to disable advertising banners, after returning to the factory settings, they may reappear. Also, after a factory reset, the favorite lists you created will be deleted.

The activation commands were repeated on the equipment.
To display the image on TV channels, follow these steps:
1. Unplug the receiver from the outlet for 5 minutes, then plug it back in.
2. Leave the receiver turned on on one of the unavailable TV channels without switching to others.
3. As soon as the image appears on the selected TV channel, it will mean that the other TV channels have also been decoded.
The maximum waiting time can be up to eight hours.
Activation commands are sent from the satellite only within the first 4 days from the moment the service is activated (after payment or registration as a subscriber, as well as after repeating the commands in the Personal Account). If you do not have the opportunity to turn on the receiver within the next 4 days, then you can independently repeat the activation commands at any time convenient for you using your Personal Account and thereby extend the broadcast of commands for another 4 days.

If the situation does not change, specify the following data in the response letter:
— The level of the scales on the Info channel as a percentage — To check the level and quality of the signal, turn on the receiver on the Info channel and press the Red button on the receiver remote control twice (F1, info or I) and then the Green button (F2) once.
— Software version of the receiver/module — using the remote control — Menu — Status.
- What inscription appears on those channels that do not show - “No signal” or “Scrambled channel”, “Error message, error number (for example: 10.0)”.
- Subscription classes (Menu - Status + red button in a row of colored Or: Menu - Conditional access (0000) - Subscriptions).
— Date and time the problem occurred.

Your equipment is participating in the exchange promotion. Exchange your old receiver for a new one, with a small surcharge! Modern equipment supports new free services - "Control the air", "Multi-screen", "Cinema halls" - and provides the ability to view all available TV channels of the "One" package. More detailed information about promotions for the exchange of equipment, the rules and terms of their implementation, as well as information about Tricolor TV services can be found on the website at the link: tricolor.tv/offers. Dealer services are paid separately and are not included in the price of promotional offers.

Please note that you can find out all the information about the services, validity periods and instantly pay for them yourself in your Personal Account on the tricolor.tv website or in the Tricolor TV application by downloading it from the App Store or Play Market. You can also get expert advice in Viber in the "Public Accounts" section, find Tricolor chats.viber.com/tricolor_tv/ru or ask a question on social networks: VKontakte (vk.me/tricolor_tv), Facebook (m.me/tricolortv), Odnoklassniki (ok.ru/tricolor.tv).

Sincerely, Tyapunov Alexey
Tricolor Customer Support Specialist.
________________________________________
From: TricolorTV
Sent: September 24, 2018 9:19 AM
To: Support
Subject: Answer to the questionnaire "Questionnaire for technical support" No. 5142812 dated 09/24/2018 09:19

Number 5142812
Date 24.09.2018 09:19
Topic Other
Equipment number: 31002300338309
Equipment model: HD-9305
Problem Description: Hello. Stopped showing scrambled channels. I rebooted the receiver, turned it off from the network, sent an activation command on the site, the receiver remained on for more than 15 hours, nothing helps. The software has always been updated, the search and update of the channels has been performed. The subscription is active. Info channel shows also shows channels from other satellites. Is there any other solution to my problem? Thanks.

The systematic shutdown of analogue television broadcasting in favor of the "figure" is in full swing. Digital TV is not only a high quality broadcast image and sound, but also a stable broadcast. However, sometimes problems with television still arise. As a result, the device does not catch digital channels.

When you first start the receiver, the user sets up TV channels. Mostly this process is carried out automatically. However, what to do if, due to a bad signal on the TV, it is not possible to tune in the channels that are part of two free multiplexes?

There may actually be several reasons. It is about them now and will be discussed. Let's take a closer look at the main difficulties that users face in order to answer the question why digital television is not shown today. We will give real arguments and effective ways to solve the problems that have arisen.

Reasons for not showing digital channels

Conventionally, all the reasons can be divided into 4 categories:

  • hardware or software failure of the equipment;
  • carrying out repair work;
  • natural factor;
  • stop broadcasting.

Of course, you first need to determine why digital television does not work. Diagnosis is reduced to the study of symptoms, for example, if the image becomes square or the sound is delayed, then this may be due to bad weather or a thunderstorm.

It is almost impossible to avoid these problems, since for the most part they are of a force majeure nature. The only exception is hardware failure. Preventing software failures is quite simple - update the operating system of the set-top box in a timely manner. It is even easier with hardware damage - follow the rules for operating the equipment.

Now let's take a closer look at what the quality of broadcasting depends on, and also determine why there is no signal on digital television. Let's focus on the most common reasons that have already been voiced earlier.

Equipment is out of order

If cable TV does not work, then you first need to figure out what exactly caused the failure:

  • receiver failure;
  • antenna damage;
  • cable failure.

First, let's deal with the incorrect operation of the digital set-top box. It makes no sense to focus on this point in too much detail, since the symptoms of a receiver failure are obvious. When the receiver is turned on, the indicators will not light up, indicating that the equipment has started. Sometimes the LED is on, but extremely dim.

Many tuners are equipped with an independent 5 volt power supply. Mostly set-top boxes are equipped with a standard adapter, so it is extremely easy to check its performance, you can connect a similar component from the router.

In some situations, testing the voltage level with a multimeter does not give results, because in the absence of loads, the measurement will show the 5 Volts established by the regulations.

Bad sound from the DVB-T2 tuner is another symptom. Sometimes the device simply reboots or randomly turns off, does not respond to commands from the remote control.

Another common type of hardware problem is cable and connection failure. As a result, absolutely all channels do not show, because the signal is lost. Carefully check absolutely all connections and cable integrity.

Particular attention should be paid to the white wire (RG-6), which is intended for internal wiring. The service life of this cable is extremely short, especially if you used it in the process of external laying. Water gets into it, thereby destroying the braid.

The third cause of equipment problems is antenna failure. Indoor antennas fail extremely rarely, unlike outdoor ones. Predominantly, precipitation or a thunderstorm become a catalyst for a malfunction. You can try to reconfigure the receiver several times, but the channels will not be found. In this case, follow the proven algorithm of actions:

  1. Check cable and plugs.
  2. Evaluate the voltage supply from the set-top box or power adapter.
  3. Connect a new antenna.

Remember, if the antenna for some reason does not pick up channels, check if it is really directed at the signal transmitter.

All the factors listed above fully explain why the TV does not catch channels. Modern TV models are equipped with built-in T2 set-top boxes, which also sometimes fail.

Bad weather

If you have had to deal with satellite TV, then you probably know that during rain or heavy snow, the picture literally crumbles into squares or disappears altogether. DVB digital television has similar problems with excessive rainfall.

A weak signal comes from the antenna to the receiver, because of this, the TV does not show well in bad weather. Determining this problem is extremely simple, you just need to test the signal level. If there is no digital television signal or it is very weak, it is necessary to increase it, mainly additional devices are used for this - amplifiers.

Broadcast termination

If digital TV channels do not work due to prevention, then go to the rtrs.ru website, information about the time and duration of such events is displayed here. In addition, a sign with the corresponding notification will appear on the TV screen.

Even the termination of subscription services and the absence of subscriptions to paid TV packages should not leave viewers without a basic set of public channels. Therefore, if they suddenly disappeared and became unavailable, you should look for the cause of the problems and restore the broadcast. At the same time, it is not necessary to immediately call the support service and complain that Tricolor TV does not show free channels. Often, you can deal with the existing troubles on your own. This will help to significantly save time, and sometimes even money that could have gone to pay for the services of a telemaster.

In order to choose the right course of action and return the broadcast as soon as possible, you should find out why the public channels disappeared. This is usually due to the following reasons:

  • failure of the receiver;
  • the smart card is connected incorrectly;
  • confirmation of the subscriber's personal data is required;
  • technical work on the server;
  • the need to update the receiver software;
  • equipment malfunction;
  • Difficulties with antenna signal reception.

Almost each of the listed problems can be fixed on your own, without the help of specialists. The main thing is to approach this process with all seriousness and avoid rash, frivolous actions.

Do not show free channels on Tricolor TV - what to do

When faced with the lack of basic TV channels for the first time, you should immediately, without thinking about what to do, restart the set-top box. Often this simple action is enough to return the impression. If there are no positive changes, you should reset the receiver settings to the factory level. For this you should:

  1. turn on the TV and receiver;
  2. open the receiver menu;
  3. go to the "settings" section ("settings");
  4. click on the "factory" item;
  5. confirm actions;
  6. wait for a reboot;
  7. enter the connection region and turn on the search for channels.

It is important to remember that the base package is usually at the end of the list, so don't despair if the first channels are empty. It is enough just to start the check from the end to find working translations faster.

Difficulties with smart card

The next thing to pay attention to is the operation of the Smart Card. Often all the difficulties are associated with its incorrect position in the card capture reader, and then the question of how to correct the situation instantly disappears.

When the card is installed correctly, and the broadcast does not appear, it is worth finding out if the subscriber data is confirmed. To do this, you can call the provider's contact center (88005000123) or visit your personal account on the official website.

After making sure that everything is in order with personal data, you should:

  • go to the receiver menu;
  • switch to the "conditional access" section;
  • select the item "module DRE";
  • find your ID number on the page that opens.

If it is, then the card is working and it is necessary to look for other causes of the troubles that have arisen.

Software update

Sometimes the correct answer to the question why free channels are not shown on Tricolor is the lack of a software update. To install an up-to-date, working program, you should find the corresponding item in the menu and start the update process.

Please note that it cannot be interrupted or stopped.

Any emergency shutdown of the receiver or careless user action will lead to a malfunction of the equipment. And, since the breakdown is caused by the actions of the subscriber, it will be pointless to rely on warranty service and repair.

And the fee for software restoration in service centers is 500 rubles. Therefore, you should take the installation of a new program with the utmost seriousness and caution so as not to pay for unplanned repairs later.

Other reasons

We must not forget about other reasons for the lack of a basic package. It will not be superfluous to check the satellite dish, especially if the TV channels disappeared in windy weather. Sometimes the lack of channels is due to incorrect rotation of the dish, ice on its surface, or the presence of obstacles that prevent receiving a signal from the satellite.

It is worth taking a closer look at the integrity of the cable, since each break will cause the signal to fail. You need to check the converter, which may be flooded with water or simply fail.

It is impossible to exclude the failure of the receiver. If the case is in the prefix, then you should take it to a service center, the address of which can be found on the Tricolor official website.

Another not very obvious cause of problems can be the old age of the receiver, its non-compliance with modern technical requirements.

What channels should be shown for free on Tricolor TV

The last nuance that users should understand is the list of channels available in 2019 for free. Subscribers are provided with access to the following public TV channels:

  1. Home;
  2. Star;
  3. Carousel;
  4. Match!;
  5. Muz TV;
  6. First;
  7. Friday!;
  8. Fifth;
  9. Ren TV;
  10. Russia 1;
  11. Russia 24;
  12. Russia K;
  13. Saved;

Additionally, 3 radio stations, 4 provider info channels and 1 teleshop will be available. All of the above should be broadcast free of charge and uninterrupted. Therefore, in case of problems, you should use any available form of feedback with the specialists of the satellite company.

Sometimes the lack of television is due to technical work, and then it remains just to wait for their completion.

Tricolor TV Company provides satellite television services for its subscribers. The operator is improving the internal system to improve the quality of service. As in any service, sooner or later there are failures in the broadcast of TV channels. Most often, a signal failure occurs, which leads to the fact that subscribers lose access to the system. If they do not show channels on Tricolor TV, what should I do?

There are several reasons for which subscribers lose access to the system:

  1. external conditions. Communication with the satellite can be broken under adverse weather conditions. The signal in this case may be interrupted or completely absent. The reason is the small diameter of the signal receiver. Most often, standard antennas with the same dimensions are used. To get a better broadcast, it is recommended to purchase additional equipment.
  2. Poor system setup. Trust the installation procedure should be experienced craftsmen. If the user decides to carry out the procedure on his own, then there are high risks that the system will not function correctly. This may be due not only to the interference of the resulting image, but also to its complete absence.
  3. Obstacles in the area. Some buildings or trees also interfere with the broadcast. In this case, the only option to improve the signal quality is to reinstall the antenna.

The signal may be absent when the dish is iced. Please note that in some cases, the cause is technical work carried out on the satellite.

Why some channels are not shown on Tricolor

In the absence of a signal, we are talking about mechanical damage to external equipment. What could be the reason for the lack of access to some channels?

Unless today Tricolor shows several channels, then the reason may be as follows:

  • The absence of additional fees for some channels that are provided to subscribers who have paid an additional subscription.
  • The access card is not activated or it is not in the receiver.
  • Violation of the equipment, which requires additional diagnostics.

What should be done

What to do if there is no Tricolor TV signal at all? In this case, you need to call a company specialist who will diagnose and provide several options for correcting errors. If we are talking about technical malfunctions, then it becomes necessary to replace the equipment or reinstall the system settings. If you do not have the opportunity to call the master at home, then you can reset the settings yourself, returning them to the factory settings. After that, you should put it on automatic channel search. In most cases, these actions are enough to restore access.

It follows from the following considerations:

  1. The set-top box responds to the OK button - install a satellite dish of a larger diameter or wait for the weather conditions to improve. Revise the settings and, if necessary, correct them yourself or under the guidance of a specialist. Try to correct the list of TV channels by manually editing the broadcast indicators. Check the integrity of the cable and serviceability of the satellite converter and, if necessary, replace them.
  2. The set-top box does not respond to the OK button - in this case the message is delivered not by the receiver, but by the TV. The reason most often lies in switching the wrong input in the television receiver. The activation of the input can be adjusted with the Source switch. When using the GS8306 model, the absence of a signal is due to the fact that due to the inconvenient location of the switch, for example, when cleaning. The equipment is shutting down. After switching the indicator, the system starts working properly again.

We should not forget about such reasons as the lack of activation of the Tricolor TV subscription. You can carry out the procedure by phone, through your personal account and at the office of the company. If the problem occurs with an active subscription, then you should analyze such factors as the visibility of the smart card, the correct operation of the built-in module.

Additional Information

RELATED ARTICLES