Attention! Try this first - it's faster this way:
How to solve the problem faster?
If the problem is something else, first open help page(opens in a new window, switch back here later): most likely, you will easily find an answer to your question or a solution to a problem there, and you will not need to contact anyone!
Click where it says "Searching for an answer" and start typing your question or problem, for example, "how to add a friend". You will immediately be shown an answer that should help in your case (and below are other answers that may also be useful; click on any of them to view).
Read the answers carefully. Take action! It says what to do. There may be links to other answers and instructions, they are highlighted in color and can be clicked on to read.
If none of the answers fit, delete what you wrote in the search and try asking the question in a different way.
How to contact Odnoklassniki support service?
If your question was not answered in the help system, you can contact the people in the support service. If your site is not yet open, first open Odnoklassniki (via login or help page). If you have already typed something in the search, then at the very bottom of the help page (scroll it to the end), there is a link "Contact Support". This is the official support for Odnoklassniki users. This is what that link looks like:
Important: to contact support, you need to have an email address: this is where you will receive an answer. If you don’t have mail, first register it - for example, here is an instruction for free registration on Mail.ru.
If you don't see the "Contact Support" link, type something in the search bar! Without it, she doesn't show up. Or look with your eyes for the link “How to contact the Support Service?” and click on it: then you will see brief instructions and the word "here", which you want to click on.
Another option for you, if nothing works - here is a direct link: Contacting Support. The contact form will open:
When the form opens, first click "Choose the purpose of the request" and choose your goal from the list: access, payment problem, violations, and so on. Additional questions may appear to clarify the essence of the problem. Everywhere choose the option that suits your case. If required, the site will ask for your phone number. All this is necessary to speed up the work of the support service. Below you need to specify your E-mail address. You can't miss a single letter! You will be contacted by mail, you need to have constant access to it.
Then in the textbox "Description of the problem" Briefly and clearly describe your problem. Do it politely and don't write capital letters. Next, you can attach a file with a photo or screenshot, if appropriate.
Now that everything is done, click "Send a message". Please note that it may take several days for a response. Check your mail from time to time (this is convenient to do on the start page). It is impossible to say exactly when they will answer: maybe quickly, maybe not very much.
Does Odnoklassniki support service have a phone number? What number?
There is no Odnoklassniki support phone number. There is no hotline, toll free number, call center. But many are still looking for how to call there. You can think for yourself and understand why telephone support does not exist. Firstly, you can solve most of the problems with Odnoklassniki yourself, as well as find answers to most of your questions. We have good instructions on what to do in this or that case:
Second, imagine what phone support would look like. You call and say: “I have such and such a problem, solve it!” They answer you: "And who are you?" You: “Yes, I am such and such, my page is such and such.” Support: “Why should we believe you, maybe it’s not you?”
Thirdly, there are a lot of Odnoklassniki users, and they often have the same problems - primarily due to their own inattention and naivety. If you accept calls from everyone, you can go crazy on the same day!
So use what you have. Above it is written how to contact the Odnoklassniki support service through the site. But in order not to wait for an answer, it is better to find it yourself. It makes no sense to write to support if your case is one of the common ones. For example, thousands of people forget their password every day. So there is a ready answer for them. You can deal with such problems on your own, without outside help.
If you can’t enter your page, lost your password, don’t have an old phone number, or the page has been blocked, we have already written ready-made instructions for you on what to do in these cases. Just read them and do everything in order:
Is there a support group for Odnoklassniki VKontakte?
The daily work of the social network is supported by a whole staff of administrators and moderators. They will help you solve any issues: if you can't log in to your account, your account has been hacked, photos have disappeared from your albums, or you've encountered fraud on the site. In case of any technical problems or problems with payment, also contact OK specialists. Let's figure out how best to contact the Odnoklassniki support service: the phone is free (does it exist?) Or e-mail.
If you like to solve important issues by phone or the problem requires prompt action, then you are more interested in how to call OK administrators. Unfortunately, this is not possible. All requests from users on the social network are accepted only in writing sent through a special form on the site.
How to contact the administration
We will tell you how to write to the technical assistance service. Go to the "Help" section, a link to it is located in the upper right corner or in the drop-down menu on the central orange strip next to the silhouette of a man. Open any section and scroll through its items to the very bottom. There you will see "Contact Support":
Select the purpose and subject of the message from the drop-down lists. Choose values that are as close as possible to the essence of the problem that has arisen - then the letter will get to a specialist who is better versed in this area and will quickly understand the situation. Enter your email address to receive a response from the administrator. Specify a valid mailbox to which you have full access.
You can add a file to a case. This is not a required item, but it will help illustrate the problem more clearly. You can send 1 image up to 10 MB. Click "Attach file" at the bottom of the form, select a photo on your computer disk and click "Open". When all fields are filled in, click "Send Message".
If you can't find the form to send a message to the moderators, you can contact the technical assistance service at the link: https://ok.ru/dk?st.cmd=helpFaq&st.section=2&st.subSection=16&cmd=PopLayer&st.layer.cmd=PopLayerHelpFeedback
In a response letter, the administrator can request additional data - screenshots, photos or videos of problems. To take a screenshot, open the problematic page and press "PrntScrn" on the keyboard - this key is located on the top right side. The image will be copied to the clipboard. Run Paint program or other graphics editor, choose Paste from the menu. Save the picture to a file and send it to the moderator.
To quickly report inappropriate user behavior - spamming, posting erotic photos, insults - or conflict groups, go to the main page of the offender. In the menu under the main photo, click "More actions" and "Report":
In the pop-up window, indicate the reason for the complaint in the list and send a message to the administration.
On 01/23/2018, the profile of my page in OK was blocked. I contacted the support service (request number: 2018012310066262) registered on 2018-01-23 15:20:59. Topic: "Restoring / deleting a profile: The profile is blocked". 01/23/2018 My profile has been restored. But I believe that the Law on the Protection of Consumer Rights of Russia was violated, namely Article 13, which establishes general provisions on liability for violation of any consumer rights. And it is subject to application in cases where the Law or other laws do not establish other rules of liability or when any issues in the relevant rules are not regulated at all. The established Art. 12 and 14 of the Law, special liability for the provision of improper information and for damage caused due to deficiencies in the service, apply in appropriate cases, according to the content of these articles. I understand that in these articles there are no rules on the procedure for indemnification (I ASKED TO COMPENSATE ME FOR THE MORAL DAMAGE CAUSED TO ME AS A RESULT OF THE UNREASONED BLOCKING OF MY PAGE), on the actual fulfillment of obligations, etc. On these issues, when applying Art. 12 and 14 I am guided by the provisions of Art. 13. This also applies to other articles of the Law. Also St. 13 of the Law provides for the possibility of establishing liability for violation of consumer rights not only by this Law, but also by other laws of the Russian Federation. As an example, the responsibility of employees of manufacturing organizations, sellers, performers and others is not provided for in the new version of the Law. Their liability for direct or indirect violations of consumer rights is regulated by the Code of Administrative Offenses of the RSFSR and the Criminal Code of the Russian Federation, as well as labor legislation. The law establishes the civil and administrative liability of organizations (the holder of an Internet resource). Civil liability arises, as a rule, from contractual relations and consists mainly in the recovery of penalties and losses. Administrative and legal responsibility is a consequence of the exercise by the federal executive authorities of their control functions and consists in the imposition of fines and the issuance of orders of various kinds. Measures of responsibility and methods of consumer protection used in the Law reflect the specifics of those legal relations in which they are participants. In this regard, various liability measures have been established for violations of consumer rights in the provision of services, ensuring the safety of services (including information security), for providing inappropriate information, etc. (In previous letters I asked for information, but received the following NOT QUALIFIED ENOUGH response, equated to an unscrupulous student of the 7th grade of a comprehensive school, but not as an employee of the support service of an Internet resource.
Dear user,
The site administration has the right to restrict users' access to the social network without explanation, without prior notice (clause 6.4.4).
We wish you a pleasant communication on our website.
Sincerely,
Anna
01/24/2018 16:00 — Yuri R wrote:
Liability measures are established for both direct and indirect violations of consumer rights. The consumer rights protection system provides for the responsibility of the seller, manufacturer, performer to the consumer and TO THE STATE. It includes the responsibility of organizations and their employees, as well as various ways consumer protection. Also, Article 13 of the Law regulates the issues of civil liability of consumer counterparties (if your Internet resource has them and which in some way even indirectly relate to UNREASONABLE BLOCKING OF MY PAGE IN OK). The main and main law in this area is the new Civil Code (parts one and two). The responsibility of one party to the contract is inextricably linked with the right of the other party to protect its interests.
In connection with the foregoing, I believe that my rights as a user of the OK website have been grossly violated. Administrators of the OK.ru User Support Service did not even try to delve into the problem, they are engaged in unsubscribing (this can be seen in the correspondence), they were not able to answer a single question, while demonstrating insufficient competence and qualifications.
I PLEASE bring my appeal to the attention of the management and once again I ask you to EXPLAINLY explain in which of the listed cases the access system of EXACTLY MY PAGE was blocked from the following cases:
Did they try to hack me? (if so, what measures have been taken against the burglar in this case, and if this happened, please send me information for contacting the bodies of the Ministry of Internal Affairs and the prosecutor's office).
— did the system notice suspicious activity behind MY profile? (what activity was there and how is this activity evaluated - what are its criteria?)
On this day, I did not enter incorrect data on my profile.
I also ask a second question: how are YOU going to COMPENSATE for the moral damage caused to me? And who exactly will be responsible for the unmotivated BLOCKING OF MY PAGE?
Please answer my questions QUALIFIEDLY, and not like Anna from the OK.ru User Support Service. getting off with a not entirely clear and not applicable in this case answer "The site administration has the right to restrict users' access to the social network without explanation, without prior notice (clause 6.4.4)". From her answer it follows that I broke something, but what exactly she cannot explain, and contradicts her colleague who wrote earlier:
Dear user,
The user is blocked automatically, without the participation of the Support Service.
The system blocks access in the following cases:
- when they try to hack you;
- when the system notices suspicious activity behind your profile, which is typical for hacked profiles;
- when you enter incorrect data several times.
Therefore, we try to protect your confidential information.
You can read how to protect your profile from hacking by clicking on the link: http://ok.ru/help/4/458/481
Did our answer help you?
P.S. The text of the correspondence with the Support Service is extremely important for solving the problem. Please don't erase it.
Sincerely,
Paul
OK.ru User Support
If there are problems accessing the Odnoklassniki website, many try to find a support phone number. If it becomes necessary to contact the site administration, this cannot be done by phone. The Odnoklassniki website does not have phone numbers that one could call and solve the problems that have arisen.
Other ways to get help in Odnoklassniki
The lack of a support phone number is due to the fact that you can solve the bulk of the questions that users of this social network have on their own. For this, all possible options responses to problem solving. Each user can independently use the available instructions to restore access to their page, password or login.
Since technical support does not have a phone number, there is also no paid or free hotline, the only way to communicate with technical support is the "Help" section on this site. You can find it through the list of settings next to the user's profile photo. Clicking on the "Help" button allows you to find the answer to your question directly on the site. To do this, enter your question in the search bar. If there is an answer to it in Odnoklassniki, it will instantly appear on the page. If there is no answer, you can contact the support service, the active button of which is located at the bottom of the search page. Clicking this button will display a form to be filled out. Here you need to enter information about the purpose of the appeal, indicate your email address in order for the site administration to be able to send an answer to the question posed to it. Below you will need to enter your appeal and send it to the support service.
What can you find out in the Odnoklassniki support service?
The most frequently asked questions for users seeking support are:
- problems with registration on the site;
- it is impossible to enter your page through the loss of login, password;
- blocking the page as a result of violations of the rules for using this resource;
- the desire to complain about users who violate the rules for using this social network (distribution of spam, use of other people's data, insults, etc.).
In which case the support of the site "Odnoklassniki" will not be able to help?
The support service will not be able to help if the user violated the rules for using the site, distributed spam on his own behalf, etc., did it knowingly. In any case, support specialists will send a response to user specified an address that describes the reason for the denial of assistance.
Reasons for blocking Odnoklassniki - how to restore access?
Most often, blocking a user's page occurs for several reasons:
- as a result of hacking and spamming through it - you can restore the page through your login and password or through VHOD.cc - this is a quick and convenient way to log in using instructions that help solve the problem with logging in. Usually, in this way, recovery is carried out by the user's phone number with the introduction of a code that will be sent to him. You may be asked to pass a photo verification of friends who will need to be named;
- for violations when using the site - you can unblock the page through the support service, in this case you will need to specify your data, give a link to the profile, and other information. If the violations were serious, the page may not be restored at all;
- blocking the site by the employer, if at the entrance to the site a page is displayed with the inscription "access to the site is prohibited." If this information is displayed only on a work computer, then the employer has restricted access to this site. At home, you can enter it without problems. If such a window appears at home, then this is the work of a virus or malware.
Support group for the site "Odnoklassniki" in VK
VKontakte has a group Odnoklassniki OK.RU, where you can ask your questions and get answers to them regarding the use of this social network.
Operator Competence and Response Time
Usually, the response to a user request that was sent through the site does not come very quickly. The waiting time can be from one hour to a day. The site administration knows how to help the user, so most often its answers are useful.
Such a need arises among the owners of individual pages who suddenly discovered the loss of confidential information, account blocking after an accidental violation of existing rules, dishonesty of the founders of contests, and so on.
Consider the following options for contacting OK technical support:
Technical support OK in the official group
2) Only being on your page, you should follow the link:
Rice. 1 (click to enlarge). Technical support in the official OK group: link "Write to support". 3) After this operation, a window with three fields "Contact support" opens.
Rice. 2. Form for contacting the OK Support Service - In the first one, the purpose of the appeal is selected from among those that are offered after clicking on the checkmark down (1 in Fig. 2),
- the second contains the email address (2 in Fig. 2),
- in the third, the text is typed with the maximum detailed description the true causes that contributed to the problem (3 in Fig. 2).
- When all the fields are filled in, be sure to press the "Send message" button (4 in Fig. 2).
Where is technical support if the OK page is blocked
If it is impossible to access the individual page of the Odnoklassniki social network due to blocking account, then contacting technical support will still work if
Contacting support if the page is blocked https://ok.ru/help/80/400/3077
Rice. 3 (clickable). Contacting technical support OK if the page is blocked We contact technical support OK by e-mail
Below is a list of addresses that are allowed to send ordinary emails to technical support operators:
will help the user contact the support service when his account has been blocked after hacking, accidental deletion, or violation of the official rules of the Odnoklassniki social network. It is also allowed to fix problems with groups, gifts, payments, purchases of goods and sections of the site.
provides assistance in considering issues related to holding various competitions in the Odnoklassniki group. For example, users who were the first to complete competitive tasks, but could not receive the prizes promised by the organizers, apply there.
allows you to resolve issues related to monitoring the compliance of applications developed by third-party programmers with the official rules of Odnoklassniki, as well as personal conditions for cooperation with the popular social network. Since this mailbox is controlled by a small management, it is recommended that the email sent to them include information about the referral from another type of support.
A response to an appeal to one of the listed addresses usually comes in 72 business hours, and if the letter was printed on one of the weekends, it is recommended to wait an additional day.
Receipt instant response is carried out after leaving a comment on any topic in the official Odnoklassniki group, where duty administrators work.