Problems that arise when installing Office 2016 or Office 2013, and how to resolve them depends on the subscription plan ( office for home or Office for business) that contains the product.
In addition, if you subscribe to Office for business Some tasks can only be performed by administrators who are responsible for managing Office 365. Therefore, administrators need to review the questions and solutions listed on both the Office for Business tab and the Office 365 Admin tab.
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Office 365 subscriptions
Office 365 Home
Office 365 Personal
Office 365 for students
Office 2016 and Office 2013 suites available for one-time purchase, which includes fully installed Office applications.
Office Home & Student
Office Home & Business
office professional
Office Professional Plus*
Individual Office 2016 and Office 2013 applications available for a one-time purchase:
Word
excel
PowerPoint
OneNote
Outlook
Access
Publisher
project
Visio
Office for business
Office 365 subscriptions, which includes fully installed Office applications.
Office 365 business
Office 365 Business Premium
Office 365 for educational institutions E5
Office 365 ProPlus
Office 365 Enterprise E3
Office 365 Enterprise E4
Office 365 Enterprise E5
Office 365 Business Premium for Nonprofits
Office 365 Nonprofit E3
Office 365 Nonprofit E5
Office 365 U.S. Communities of government organizations G3
Office 365 U.S. G5 Government Communities
Project Online Professional
Project Online Advanced
Visio Pro for Office 365
Office 365 subscriptions without fully installed Office applications.
Office 365 Business Basic
Office 365 Enterprise E1
Office 365 Education
Office 365 Business Essentials for Nonprofits
Office 365 Nonprofit E1
Office 365 U.S. Government institutions G1
Project Online basic
Volume license versions of Office 2016 and Office 2013
Office Professional Plus
Open the tab for your subscription:
How do I download and install Office?
To download and install Office 2013 and Office for Mac 2011, see .
How do I reinstall Office?
If you are reinstalling Office package on a computer other than the one where it was originally installed, please note the following.
Office 365 subscribers: It is recommended that you disable the unwanted installation first and then uninstall it from your PC or Mac. See article. Keep in mind that an Office 365 Home subscription allows you to install Office on up to five PCs or Macs, Office 365 Personal only on one, and Office 365 University on two. Installing Office on additional computers not planned will result in unlicensed product and activation related errors.
Owners of a one-time purchase of Office 2016, such as Office Home & Student, Office Home & Business, or Office Professional: Your copy of Office can only be installed on one PC, or Mac computer. However, you can transfer Office 2016 (or Office 2013) to another computer if you have a hardware problem or if you buy a new computer. For more information, see the Microsoft license terms for your product or the Office Portability blog post.
When you're ready to reinstall Office, sign in to https://www.office.com/signin with the same Microsoft account that was originally associated with the Office product when you first installed it. You can also find installation instructions in the following articles.
Instructions for latest version Office, see the article.
For instructions for Office 2013 and Office for Mac 2011, see .
Problems installing Office
Reinstall Office
system requirements
Computers running Windows Vista or Windows XP do not meet the system requirements for installing Office
Office Online browsers
Advice: https://products.office.com/
If you try to install 64-bit Office version on a computer with 32-bit installed (or vice versa), you will get an error.
Therefore, if you have a 32-bit version of Office installed on your computer, but want to replace it with a 64-bit version (or vice versa), you need to uninstall the version you don't need and then install the version with the required architecture instead. To uninstall Office, use the easy fix tool.
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Install Office with the Software Usage Program on Home Computers
If your organization is subscribed to the Home Use Software Program, see Purchase and install Office for information.
I am a student. How do I install Office?
If you're a student or teacher and can't install Office with your organization's subscription, you may be available Office 365 Education. It includes Word, Excel, PowerPoint and OneNote. To take advantage of this opportunity, you only need a valid email address in your system educational institution. See Get Office 365 for free for more information.
If the installation of Office takes a very long time, the issue might be related to a slow connection. Possible Solutions see articles or.
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Office Online through a browser.
This error can occur if you haven't updated Office 2013 to the latest version, or if you're using a standalone 2013 application that's already in the newer Office 2016 suite. See the article for troubleshooting instructions.
additional information
Issues updating Office
Upgrade or switch Office 365 plans
You can switch between Office 365 Home, Office 365 Personal, Office 365 Student, and from Office 365 Home to Office 365 Business. For more information on how to do this, see the following articles:
By keeping Office up to date, you'll always have the latest security updates and patches. For information about installing updates, see the article.
Where to sign in to Office 365 or Office account
You forgot which account is associated with Office
Share an Office 365 Home subscription
Cancellation
See the article for instructions on canceling your subscription. See the article for instructions on trial subscriptions.
See additional articles:
Office Product Key Help
Step by step instructions To install Office on a Mac, see .
Uninstall Office for Mac
Microsoft Automatic Updates keeps your copy of Office up to date with the latest fixes and improvements. To install and check for updates on your Mac, see .
<Appendix>
What version of Office do I have?
Install previous versions of Office
For step-by-step instructions for installing and reinstalling Office 2010, see the article. For instructions for Office 2007, see the article.
Contact Support
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How do I download and install or reinstall Office?
For step-by-step instructions to download and install the latest version of Office, see this article.
After February 28, 2017, you won't be able to install Office 2013 with a subscription. For more information, including what an Office 365 administrator can do to reinstall Office 2013 if necessary, see this article.
I have a Project or Visio subscription. How to download and install them?
Project and Visio are currently not supported on Mac.
For instructions on how to install Project Online Professional or Project Online Premium on a PC, see .
To install Visio Pro for Office 365 on a PC, see .
After February 28, 2017, you can't install Project or Visio 2013 with a subscription. For more information, including what an Office 365 administrator can do if necessary, to reinstall Project or Visio 2013, see .
You don't want to install all Office applications
When you install Office 2016 or Office 2013, all applications that are part of a particular Office product are installed at the same time. You cannot choose to install only individual Office applications and remove individual applications after installation is complete. However, you can remove shortcuts for apps you don't plan to use.
Advice: If you find that you need an application that is not part of the Office product, you can purchase a standalone application. For example, you might need Access or Outlook, but it's not included with your product. To purchase a standalone app, find it at https://products.office.com/ .
You want to install Office on a drive other than C
Office can only be installed on system drive on which the operating system is installed. This is usually the C drive.
Install 64-bit Office instead of 32-bit
If you have a 32-bit version of Office installed on your PC, but want to replace it with a 64-bit version, you will need to uninstall the 32-bit version and then install the 64-bit version. To uninstall the 32-bit version of Office, use the easy fix tool.
For step-by-step instructions for installing the 64-bit version of Office 2016, see (From the drop-down list, select Installation on a Windows PC (Office for Home)).
For instructions for Office 2013, see the article.
Problems installing Office
If you have a problem installing Office on your PC, try restarting your PC and installing Office again. If the problem persists, completely uninstall Office using the easy fix tool. After uninstalling, install Office again.
Uninstall Office using the easy fix tool
Reinstall Office
Use the instructions in this article to reinstall Office.
If you still can't install Office, make sure your PC meets the system requirements. For example, you won't be able to install Office on a computer running Windows control Vista or Windows XP and Chromebook.
If you're still unable to install Office by following the instructions in Download and install or reinstall Office 365 or Office 2016, try using the offline installer.
Office offline installer can help you bypass proxy server, firewall, antivirus program and Internet connection, which may occur during the installation of Office 2016.
For instructions on installing Office 2016 offline, see Use the Office 2016 offline installer (click the appropriate tab for your version of Office).
Can't install Access
If you can't find Access on your computer even though it's part of your Office 365 subscription, try the following steps in the order given.
Note: Access can only be installed on computers running Windows 7 or later. Installing Access on a Mac is not supported.
Open an Office application such as Word or Excel and create a document.
On the ribbon, select File > Account.
In the Product Details section, select Update options > Refresh.
After the update is completed, click the button Start and find Access in the list of applications.
Reinstall Office
Follow the instructions in the article. If you need to install the 64-bit version, open the tab Step by step instructions for PC and expand the tab Install or reinstall Office for Business.
If you're having trouble installing Office, you'll probably need to first uninstall and then reinstall it. See section above.
You don't see a link to install Office, please check if you have a license
Not all Office 365 subscription plans include the ability to install full versions of the Office applications. For a list of plans that do not include the Office desktop client, see the bottom of the column. If your organization is using one of these Office 365 subscription plans, your Office 365 administrator can, or for those users in your organization who need full version office.
If you're an administrator and don't know which plan you have, follow the instructions in the Compare small business vs. enterprise plans article.
You're a student or teacher and don't see the link to install Office
If you're a student or teacher and can't install Office, Office 365 Education may be available to you. It includes Word, Excel, PowerPoint and OneNote. To take advantage of this opportunity, you only need a valid email address in your school's system. See Get Office 365 for free for more information.
If you can't install the full desktop version of Office on your PC because it doesn't meet the system requirements, try using Office Online through a browser. See the list of supported browsers on the system requirements page.
Office installation pauses at 90%
If the Office installation is taking a very long time, the issue might be due to a slow connection, or another installation or update process that is running on background. For possible solutions, see the article or.
Known issues with Office and Windows 10
Office doesn't install after clicking Install
Other solutions can be found in the article.
KERNEL32.dll error when installing Office and other system requirements issues
Make sure your computer meets the minimum system requirements to install Office. Office installation requires a computer with an operating system Windows system 7, Windows 8, or Windows 10. See System requirements for Office for additional requirements.
When you try to install Office on a computer that is running Windows XP or Windows Vista, you may encounter an error stating that the dynamic library KERNEL32.dll cannot be found. This is because Office 2016 and Office 2013 are not supported in these Windows versions. For more information, see the article
If you're not sure which operating system you have, see or Find the version and build number of OS X on a Mac.
If you can't install the full desktop version of Office on your PC because it doesn't meet the system requirements, try using Office Online through a browser.
You receive a "Please wait to install Office 2016" error message
If you are connecting to mailbox Exchange 2007, life cycle ended April 11, 2017), you might want to keep Office 2013 until you move from Exchange 2007. See the articles below.
Error messages when installing Office
The message may contain an error number and descriptive text. Such messages are difficult to understand, but often there is a solution to the problem. If you encounter these errors, please try the suggestions from the links below.
Not all errors are listed here. If the error message refers to additional information, click it. If there is no such link, please let us know what error message you received and at what stage of the installation. at the bottom of this page.
Upgrading to Office 2016
Reinstalling Office 2013 after installing Office 2016
After February 28, 2017, you won't be able to install Office 2013 from https://portal.office.com/OLS/MySoftware . For more information, including what to do if you need to reinstall Office 2013, see the article.
Disabling update notification pop-ups
If you continue to use Office 2013 and receive notifications that you can upgrade to Office 2016, you can turn them off completely. Follow the instructions in the article.
How do I install Office updates?
Login issues
Microsoft offers several types of Office 365 service, and each has its own sign-in page. The choice of login page depends on the service you are using.
Sign in to your work or school account at https://www.office.com/signin . This is an account that you or someone else in your organization has created on your behalf.
If you are using Office 365 from 21Vianet in China
If you are using Office 365 Germany, sign in with your work or school account username and password at the following address:
For more information about accounts, see and .
Forgot your password?
If you forget the password for your work or school account that you use with Office 365, you can reset it at https://passwordreset.microsoftonline.com/ or by contacting your organization's administrator.
Product activation or license issues
To keep your Office 365 plan active, you need to sign in at least every 30 days. If your subscription hasn't expired, Office will reactivate it the next time you sign in.
Troubleshooting Activation
Office 365 for business users can download the Support and Recovery Assistant for Office 365 to help fix activation issues.
Disable an installed instance
Office can be activated on up to five computers. If you've done this and want to install Office on another computer, you'll need to disable one of the installed instances. This copy of Office will not be removed from the computer, but it will be unusable without activation.
If you're using Office 365, follow these steps to disable your installation.
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Install Office on a Mac
For step-by-step instructions for installing Office on a Mac, see this article. When you press a button Install Office recognizes which one is being used operating system, so start the installation process using your Mac.
Problems downloading and installing Office 2016 on Mac
For download and installation issues on a Mac, see .
I can't find apps on my Mac
Uninstall Office for Mac
Select the version of Office you want to uninstall.
Activate Office 2016 on Mac
Information about Office activations on a Mac, see the article.
Activation issues on a Mac
To troubleshoot activation issues on a Mac, see the "Activation Issues" section of this article.
Install updates on a Mac
If your administrator has given you permission to install updates, automatic update(Microsoft) will keep your copy of Office up to date with all the latest fixes and improvements. To install and check for updates on your Mac, see .
Information about latest update see article.
Install Office apps on mobile devices (iOS, Android, and Windows phones and tablets)
The Office mobile apps for Android, iOS (iPhone or iPad), and Windows can be downloaded from the app store for your device. For details on how to download and set up apps, select your device below.
Unable to set up mail on mobile device
Can't edit documents using Office apps on a mobile device
Can't find Office apps after installing Office
You recently switched Office 365 plans and are now receiving messages that you can't use Office
When you try to install Office, it is automatically associated with the Office 365 plan. So if you see account notification or error due to lack of license, you must install the version of Office that came with the new Office 365 plan and then uninstall the version left over from the previous plan. Use this easy fix tool to uninstall Office, and then follow the instructions to reinstall Office.
Reinstall Office
Use the instructions in this article to reinstall Office.
When you start an application, you receive a message that Office has stopped working
Error message "Program has stopped working<Appendix>" may appear when you try to run one of the Office 2013 or Office 2016 applications: Excel, Word, Outlook, PowerPoint, Publisher, or Visio. Similar problems may be caused by using earlier versions of the add-ins.
To fix this issue, first make sure you have the latest .
If the application still does not work, try the solutions suggested in the article.
You don't know what Office 365 product or license you have
Troubleshooting help for Outlook, Skype for Business, OneDrive for Business, and SharePoint
This article describes issues that may occur when you install Office. For help troubleshooting the following Office 365 services, see the related articles:
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We value your feedback. To let us know if these solutions were helpful, leave a comment at the bottom of the page. If they didn't help, please provide more details about your problem, indicating what error messages you received and at what point in the installation process. This information will help us investigate your problem in more detail.
Start with this action!
To troubleshoot issues you may encounter when installing Office, download Support and Recovery Assistant for Office 365.
The recovery tool did not help? Choose one of the options below.
Administrators should also become familiar with more common problems that occur when you install Office, on the tab.
I'm an Office 365 administrator, but I can't install Office, Project, or Visio
If you're trying to install Office (or Project or Visio if you have a subscription to those apps) right after signing in to Office 365 for business for the first time, you might see a message that Office can't be installed because you don't have a license. This may be due to a delay between signing in to Office 365 for business for the first time and setting it up in your environment. Try signing out of Office 365 and then signing back in.
It could also be because you haven't yet assigned a license to yourself or users. To check for licenses, follow these steps:
Checking for a license
Not all Office 365 subscription plans include the ability to install full versions of the Office applications. For a list of plans without the ability to install Office, see the bottom of the column. If your organization is using one of these Office 365 subscription plans, you as an administrator can, or in addition to, those users who require the full version of Office.
If you don't know which plan you have, follow the instructions in Compare plans, see Office for business.
After switching Office 365 plans, I get messages that I can't use Office
If you or people in your organization experience an "Account Notice" or "Unlicensed Product" error, you must install the version of Office that came with the new Office 365 plan and then uninstall the version left over from the previous plan. See the article for more information.
Installing Office takes a long time
If installing Office takes too long, perform an offline installation. Open an article and select a tab Office for business. You'll receive instructions on how to download an installer file that you can then use to install Office offline.
How do I install the latest version of Office on more than five computers?
How do I get the rest of my company to set up Office 365 for business?
For information about how to set up Office in your organization, see the article.
Update Office to the latest version on users' computers in your organization
How do I deploy Office to multiple computers in an organization?
If you're an IT Pro and want to deploy Office to your organization, use the Office Deployment Tool to download software in local network. Then deploy Office using the method you're used to.
You can also choose to require each user to sign in to the Office 365 portal with their work or school account and install Office yourself by following the instructions in this article.
How do I manage licenses for employees in my organization?
If you need more licenses see the article. For instructions on how to remove a license from a subscription, see the article.
Activate Volume License Editions of Office
Viewing the status of services
As an Office 365 administrator, you can .
Troubleshooting help for Outlook, Skype for Business, and OneDrive for Business
This article describes issues that may occur when you install Office. Below are links for admins who need help troubleshooting these Office 365 services. For more general (not just admin) help on these topics, see the "More Help" tab in this article.
Contact Support
In case of further problems, administrators can .
Leave a comment
We value your feedback. To let us know if these solutions were helpful, click Yes or No under Was the information helpful? at the bottom of the page and leave a comment. If you still experience problems, please provide more details about them, indicating what error messages and at what stage of the installation process you received.