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Happy account holders at VTB Bank can manage their money remotely. This pleasant and convenient feature has been pleasing its customers for several years now, but unfortunately, glitches do occur. Banks are no exception. Let's find out what to do if an unknown error 21470893 occurs in the system. Below are several diagrams that you can follow to solve the problem yourself. But if you can’t decide on your own, don’t despair. Competent bank staff will always be able to help you.

How to resolve the error

Thanks to modern technology, account transactions, including checking balances or transferring funds, can be performed without visiting a bank.

Accordingly, this saves time and effort. But, if you log into your online account and a glitch occurs. What to do in such situations and how to resolve the error when reading a certificate, we will consider these questions further. The main thing is not to panic, as there are no problems that cannot be solved.

First, you need to check the integrity of the key file with which the system identifies your login.

To do this, you should connect a flash drive with folders and check the availability of documents. These files include folders located on drives under the following names:

• Keys - keys.
• Cert – certificates.
• CA is the root folder of the system.

If everything is in order with these folders and they are available, it is worth examining the contents of the root folder, there should be attachments with the following permissions:

• .opq;
• .db3;
• .pem.

If there are no problems, then try logging in again. But if he throws it out again, then you should perform the following algorithm of actions and restore the structure of your office anew:

What to do if the error occurs again

If a similar error occurs further, then the problem may be related to a malfunction of the drive where the data is stored. Then, you need to take another working flash drive, copy all the available information and try to go there again.

If you cannot resolve the error, you need to visit the nearest bank branch or contact technical support, who will quickly try to clarify and correct the error that has arisen, whether it is a problem with certification or an unknown error 21470893 in VTB, which occurs when attaching a file.

Remember that there are always several options for troubleshooting, namely on your own or with the help of bank specialists.

We looked at both options, you in turn should try and decide which one is right for your case. Remember, any troubles are little things that can be solved with minimal effort, you just need to organize the process correctly.

And press the button "Further".

And press the button "Install".

After launch, select from the list the city in which your accounts are opened, check the box next to “Installing/reinstalling the system” and press the button "Further".

Check the box next to the item "Installing ActiveX Components" and press the button "Install".

After completing the Wizard, log in from the shortcut that appears on your desktop.

After launch, select from the list the city in which your accounts are opened, check the box next to “Installing/reinstalling the system” and press the button "Further".

Check the box next to the item "Installing ActiveX Components" and press the button "Install".

After completing the Wizard, log in from the shortcut that appears on your desktop.

If you use eToken:

After launch, select from the list the city in which your accounts are opened, check the box next to “Installing/reinstalling the system” and press the button "Further".

Check the box next to the item "Installing ActiveX Components" and press the button "Install".

After completing the Wizard, log in from the shortcut that appears on your desktop.

Errors when generating new keys

Error (Code: 128) Error on initialization cryptoengine for MessagePro

After launch, select from the list the city in which your accounts are opened, check the box next to “Installing/reinstalling the system” and press the button "Further".

Check the box next to the item "Installing ActiveX Components" and press the button "Install".

After completing the Wizard, log in from the shortcut that appears on your desktop.

After launch, select from the list the city in which your accounts are opened, check the box next to “Installing/reinstalling the system” and press the button "Further".

Check the box next to the item "Installing ActiveX Components" and press the button "Install".

After completing the Wizard, log in from the shortcut that appears on your desktop.

Errors when working in the Client-Bank system

Files are not loaded into the Client-Bank system or files are not uploaded from the system (when importing documents, exporting statements, attaching files to an arbitrary document in the Bank, etc.)

After launch, select from the list the city in which your accounts are opened, check the box next to “Installing/reinstalling the system” and press the button "Further".

Check the box next to the item "Installing ActiveX Components" and press the button "Install".

After completing the Wizard, log in from the shortcut that appears on your desktop.

After launch, select from the list the city in which your accounts are opened, check the box next to “Installing/reinstalling the system” and press the button "Further".

Check the box next to the item "Installing ActiveX Components" and press the button "Install".

After completing the Wizard, log in from the shortcut that appears on your desktop.

After launch, select from the list the city in which your accounts are opened, check the box next to “Installing/reinstalling the system” and press the button "Further".

Check the box next to the item "Installing ActiveX Components" and press the button "Install".

After completing the Wizard, log in from the shortcut that appears on your desktop.

To save time for entrepreneurs, a convenient Bank-Client service was created. It allows you to carry out various financial transactions remotely without visiting a bank branch. The procedure for loading the system onto a computer is considered quite simple. But, in some situations, an error appears when reading the VTB 24 certificate - the reasons and solution to this problem will be discussed in this article.

Error when reading VTB 24 certificate - identifying the cause

First, you should find out what state the file structure of the key media is in. To do this, you will need to open the drive and verify the presence of certain folders in it.

List of folders:

• cert, which has certificate information;
• keys, including keys.

The root directory should contain the following files:

• mk and masks - db3 extension;
• kek - opq extension;
• request - pem extension;
• rand - opg extension.

During the scan, you should pay attention to both file names and extensions. If any symbol is missing, an error will appear when reading the VTB 24 certificate. In such a situation, the structure will need to be restored.

Action plan:

• visit the user's online account. If this is not possible, you should install a new Java applet or reinstall ActiveX;
• authorize when using existing data;
• download another certificate;
• install these files in the main folder, specifying the path in the line “Key media directory” and then click on the image of the floppy disk - this will help save the changes made.

Then you should log in to BKO again using your existing login.

If the actions are performed correctly, the service will work correctly and you will no longer need to do anything.

If the files are in place, but the error still persists

If the BKO file structure contains the folders and files listed above, but it still gives an error when reading the VTB 24 certificate - what should I do? The media may have been damaged.
When an error when reading a VTB 24 certificate appears again at the time of restoring the structure, you should copy the existing folders and files to another storage device. If the files are present on the computer, then you should copy them to another hard drive or, in extreme cases, to another folder.
In order for the system to work correctly in the future, you need to specify a new path to the main folder in the “Key media directory” menu line and then click on the picture of the floppy disk itself.

Contacting technical support

In a situation where the considered actions did not lead to the desired result, you should contact Client-Bank technical support representatives online. This can be done by residents of any region of the country around the clock and free of charge.

Despite the constant development of technology, Internet systems cannot be completely immune to any problems. Errors may occur at any time during operation. This article contains answers to frequently asked questions about errors that are difficult to find solutions to.

Errors

As a rule, the matter does not end with one systemic flaw. There is a small list of inaccuracies that a VTB client may encounter at any time.

How to solve?	What's happened?	What is needed for this?
On one's own	The private key file is not specified (invalid password);	Internet connection
	CIPF initialization errors;
	Error when creating the CIPF key carrier;
	Errors when decoding the secret key;
	Error reading key container.
With the help of VTB specialists	Internal error, please try the operation later;	Contact the VTB office with a Russian passport.
	The user is not connected to any client;
	Authentication error;
	The account is blocked.

For each of the above points, there is a solution that can be used by all VTB clients who are faced with a specific problem. So how do you fix different types of errors?

The private key file is not specified or the password is incorrect

This problem occurs:

• When you enter your password on the login page. The occurrence of a problem at this stage indicates that the wrong password may actually be entered. It can be changed; after this procedure, you must enter your login and new password.

To solve it, it is recommended to check the correctness of the entered password at the entrance: language (RU/ENG), letter case. Please remember that the key decryption code cannot be recovered. You can change or change the password for accessing the VTB Online system.

• After pressing the “Login” button. An error that occurs at this stage indicates corruption of the private key files.

If you have a saved copy of the key, you can use it to log into the system. Additionally, it is recommended to log into your personal account using the Internet Explorer browser version 10.0 or higher, which should be launched in “Administrator” mode.

• If the backup copy is missing or does not work, the client can request a new certificate and save it additionally to another storage medium: flash drive, removable disk.

For it to be valid in your Personal Account, the certificate must be activated at the VTB branch by providing an act of entering the Key Certificate at the place where the accounts were opened. As a result, the error “Private key file not specified” of the VTB service disappears.

Error when initializing CIPF

This problem occurs if in the directory field of the key CIPF media the path to a directory is entered that does not contain the “keys” folder and a bunch of files: kek.opq, mk.db3, masks.db3, rand.opq, request.pem. At the same time, an error in accessing an external system also occurs.

How can we deal with this problem? The main thing is to create another direction in the common directory, where the “keys” folder and all the above files will be located. If all files are stored on removable media, then the client must indicate the direction to it.

Error when creating a key cryptographic information storage medium

This malfunction can occur for two reasons:

Reason 1: non-existent path. The occurrence of this error indicates that the path leads to a directory that does not exist on the system or media removed from the device. To solve this problem, you need to look at the direction on the line “Directory of key CIPF media”, which should lead to an empty directory.

Reason 2: The path is write-protected. First, the attributes set in the directory properties are checked, to do this follow the instructions:

1. Click on the desired folder and click select “Tools”, “Properties” tab.
2. Go to the “General” tab and select the “Attributes” section.
3. Look at the Read Only attribute line and make sure there is no marker next to the line. It can be in the form of a check mark or a green square. If a marker is present, it must be removed, leaving the square empty.
4. Agree to all pop-up system messages and confirm the changes by clicking on the “Ok” button.
5. Update your personal account by pressing “Ctrl+F5” on the keyboard and specify the direction to “CIPF Key Media Directory” again.

If it is impossible to remove the “Attribute”, that is, the actual lack of access to administrator functions, you should request a certificate for the flash drive or request system manager rights.

Internal error, please try the operation later

The option when the operation being performed is temporarily unavailable also exists. This problem occurs when accounts are duplicated. The only solution to this is to contact specialists at the VTB branch.

Error decoding secret key

The problem usually occurs when the certificate is saved to key media. It is quite possible that the password to decrypt the key is entered incorrectly. To solve it, you need to check the keyboard language, case, and correctness of input. Alternatively, you can write the password in the Russian layout. If you still forgot it, you can request a new certificate and save it to a blank storage medium.

Errors may appear when you click on the floppy disk icon. In this case, you need to check the entire file structure in the directory where the certificate is saved. It should contain the following names: “masks.db3”, “rand.opg”, “kek.opg”, “mk.db3”, “request.pem” and the “keys” folder with the file “00000001.key”. If the name of the documents in the folder is written differently, then you should rename it to the correct one and check if the problem has disappeared.

The user is not connected to any client

It is written when entering the Personal Account if the client’s account is blocked in the VTB client bank. To make a decision, you need to go to a convenient VTB office with your passport.

Authentication Error

This information appears on the screen when attempting to log into a VTB client’s Personal Account. If such a problem exists, then you need to contact banking specialists at the VTB office with your passport.

The account is blocked

The user can act in different ways, depending on the information on the screen. If the unlocking time is specified, then you should wait for this exact time. If they advise you to contact VTB technical support, then you should do just that.

If the client bank is blocked and nothing additional is specified, then in this case the client must contact the VTB branch personally with a document that will confirm the person’s identity, where managers will give recommendations or unblock closed accounts.

Error reading key container

Occurs when there is no certificate on the media. To fix it, you need to check the entire directory structure; the following documents should be in the shared folder: “masks.db3”, “rand.opg”, “kek.opg”, “mk.db3”, “request.pem” and “keys” folders , "cert", "CA". If some folders are missing, then go to VTB Personal Account and resave the certificate. How to do it? In the “CIPF key media directory” field, indicate the correct path to the root directory with the necessary documents and click on the “Save” button. Then you can try to log in again.

What is the CIPF key media directory?

CIPF is a service that provides electronic encryption of documents. This is usually used to obtain signatures for important information or, conversely, to send documents. Where can I get the catalog of the key cryptographic information protection medium? In fact, this is a place to save electronic keys; in this situation, the keys of the VTB client bank are saved. It is advisable to store it on a separate medium: a flash card, disk or internal storage.

Instructions for creating cryptographic keys

How to create a secret key in a VTB client bank? To begin with, you log into the client bank using a link; upon initial login, the system may offer to install an ActiveX control to protect information. After installing the component, you need to set up your personal account to register your organization in the VTB banking system.

To create private keys you need to obtain a certificate:

1. Log in to the online office;
2. The reader (password generator) can generate a login code if used by the client. If it is, then you need to press the “B” button on the device and the automatic generator will generate the code.
3. An SMS with a one-time code is sent to the phone number linked to the VTB account.
4. The password for the first login must be changed in the settings from temporary to permanent and more secure.

You can create a certificate in VTB Personal Account. Storage space must be found in advance on a flash drive or computer.

Please note that only one certificate should be stored in one folder, with no residual other files. Otherwise, you will get an error related to the VTB client bank. To do this, on the “Request for a new certificate” tab, you need to enter the path to the folder in which the keys are stored.

When a message “Initializing generator” appears from the computer, you need to move the mouse randomly.

Once completed, a new decryption input window will appear asking you to enter a new password for the secret key. It must be remembered; attention is also paid to the case of letters and the language of the keyboard.
Next, the creation of the certificate is completed. It will be available in the “Requests” section, where VTB will automatically transfer the client. After receiving the certificate, a message appears indicating that the data has been sent to the bank.

VTB key generation

To create a unique key, you need to install the Quik VTB program (publisher Step Up inc), which is needed to create secret keys.

1. We launch the application on the PC and at the initial stage the application prompts us to show the path to the location where the codes are stored, the client name and password with which we will open the service. If the client password specified at this stage is lost, the crypto key is created again from the very beginning, since this password cannot be recovered.
2. In the second step, you need to confirm your password.
3. In the next window, the parameters of the created key are checked. If everything is correct, click the “Next” button.
4. Then a message appears about entering random numbers. There is no need to remember the data entered in the line. We complete the work with the “Install” button.

After creation, you can click the “Finish” button and finish working with crypto keys. Now we send the e-key document for registration to the email address: [email protected], but for security reasons a file called sekring.txk is not sent. The letter contains the full details of the owner, the agreement number specified in the notice, clause 2, and the pubring.txk file.

We are waiting for the bank’s response, print out the application from the response letter and sign it at any VTB office in the presence of a banking specialist.

What if a VTB client forgot the secret key password?

Unfortunately, it is not possible to reissue or change the password to the certificate in the VTB online client. To work, you need to resave the document itself, then the electronic keys will be updated.

If problems arise in a VTB bank client, not all users can solve the problem on their own. And in such cases, you can seek advice from the operators’ technical support hotline number, provide your login details and calmly use the solutions of specialists.