Contact Information and telephone numbers of the MTS subscriber service for residents of all regions of Russia, the entrance to the MTS Personal Account and other ways of contacting the operator's help desk.

A single free number of the MTS subscriber support service:

8800 250 0890 /

Calls to the MTS help center number 8800 250 0890 are not charged from city and mobile telephones in Russia.

How to reach MTS?

A call to the MTS support service using the Hot Line numbers from anywhere in Russia, including Moscow and St. Petersburg, will always be free. For calls to the subscriber service of the operator from mobile phone connected to cellular network MTS, please use the free short phone number for help and technical support (only for MTS subscribers in Russia).

To call MTS from a mobile phone of another operator (Megafon, Beeline, Tele2, Rostelecom, Iota) or a landline phone, for free communication with the MTS support operator use the phone number 8800 250 0890 .

To receive personal information, managing services and changing the established tariff, please be ready to provide your passport details to the Hot Line employee. Please note that connection to some additional services may be subject to a fee, in accordance with the tariffs of the operator. MTS call center operator?

A single toll-free number for the support service of the MTS group of companies:

8800 250 8 250

This number provides support for MTS cellular customers, MTS Internet and television and "". All calls to the number 8 800 250 0890 paid by MTS. Calls to the 8800 line number are absolutely free for those calling from fixed or mobile phones registered in Russia.

Support number for calls from Moscow and from abroad:

+7 495 766 0166

When you are in MTS roaming outside of Russia, you can call the operator at +7 495 766 0166 from your mobile phone absolutely free of charge.

Calls to a landline contact center number +7 495 766 0166 from phones of other mobile operators (including Megafon, Beeline and Tele2) and from local numbers are paid in accordance with the tariffs of the telecom operator. Use this number if you are in international roaming or want to call MTS from a foreign number. Be sure to dial the help desk number in the international format with +7 and specify the cost of international calls. This is especially important if you are calling from a phone in a hotel room.

The MTS Subscriber Service provides advice and support to customers on connecting and disconnecting services (both paid and free), changes tariff plan, providing information on the account, SIM card blocking and other requests. You can contact support around the clock.

Personal account of the MTS subscriber

The MTS group of companies combines three areas at once: mobile connection MTS, i. For each of them there is a separate Personal Account. Please select your personal account depending on which MTS division you are a client of.

Client's personal account available on the official website of the operator MTS Russia. For information about the possibility and procedure for connecting personal account, with any requests and comments on its work, please contact the Mobile Tele Systems support phone 8800 250 0890 or 0890 from mobile MTS.

Online support for MTS clients

Couldn't quickly get through to the help desk of the MTS operator? Then contact us through a special feedback section on the MTS website. In this section, you can ask any question of interest, complain, express gratitude or leave a wish on the work of a mobile operator and service in official offices and salons. You can also ask any questions regarding the MTS cellular network (claims, services, billing) in an email to the official address This email address is being protected from spambots. You must have JavaScript enabled to view.. The company's specialists will try to answer the request as soon as possible.

Employees of the MTS subscriber service are always available to communicate with subscribers in the most popular social networks: MTS Group In contact with, on the Odnoklassniki , in Facebook and Google Plus . You can count on a prompt response through these communication channels with MTS.

Prefer to follow the latest MTS operator news in a more concise manner? In addition to social media accounts, MTS maintains an official micro-blog in Twitter where all the latest news and helpful information for subscribers in short form.

Cities where MTS operates

MTS customer support operates in the following regions and cities of Russia:

Moscow (Msk) and St. Petersburg (St. Petersburg), Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia (Ulan-Ude), Vladimir Region (Vladimir), Volgograd Region (Volgograd), Vologda Region (Vologda), Voronezh Region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Region (Birobidzhan), Trans-Baikal Territory (Chita), Ivanovo Region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad Region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma Region (Kostroma), Krasnodar region(Krasnodar, Sochi, Novorossiysk), Krasnoyarsk Territory (Krasnoyarsk), Kurgan Region (Kurgan), Kursk Region (Kursk), Leningrad Region (Vyborg, Luga), Lipetsk Region (Lipetsk), Magadan Region (Magadan), Republic of Mari El ( Yoshkar-Ola), Republic of Mordovia (Saransk), Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod) , Novgorod region (Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Oryol), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov Region (Pskov), Republic of Altai (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov Region (Rostov-on-Don), Ryazan Region (Ryazan), Samara Region (Samara), Saratov Region (Saratov), ​​Sakhalin Region (Yuzhno-Sakhalinsk), Sverdlovsk region (Ekaterin burg), Republic of North Ossetia-Alania (Vladikavkaz), Smolensk region (Smolensk), Stavropol region (Stavropol), Tambov region (Tambov), Republic of Tatarstan (Kazan), Tver region (Tver), Tomsk region (Tomsk), Tula region (Tula), the Republic of Tyva (Kyzyl), the Tyumen Region (Tyumen), the Udmurt Republic (Izhevsk), the Ulyanovsk Region (Ulyanovsk), the Khabarovsk Territory (Khabarovsk), the Republic of Khakassia (Abakan), the Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk ), Chelyabinsk Oblast (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous District (Salekhard) and Yaroslavl Oblast (Yaroslavl).

Additional information on special rates MTS and on our website.

Changes are possible in contact details, tariffs, addresses of official websites and the geography of the presence of the mobile operator. Get up-to-date help information by calling the 24-hour phone hotline"Mobile Tele Systems" (reference and information service of a telecommunications company) 8800 250 0890 or on the company's official website www.mts.ru. Information about multichannel numbers tel. and references are current as of January 2019.

To control the quality of customer service, all conversations with the operators of the MTS customer service consulting center are recorded. We ask you to treat the recording with understanding, as it is necessary to control the quality of customer service. All your additional questions, including "" or, for example, "What is the number of the MTS operator", will be considered and will receive a prompt response from the MTS support service as well as on the official website of the telecommunications company.

Do you have to use the Internet daily via your mobile phone and dream of other, more profitable services for you without traffic restrictions? Then we advise you to think about connecting a very convenient for everyone service "Unlimited mobile internet» from MTS.

You can use the Internet as much as you want and anywhere, without thinking about the price of your traffic. It is worth being interested in the tariff line from MTS because of the suitable prices and favorable rates for all subscribers. There are three reasons for choosing to connect such an Internet to your phone. This is a completely loyal tariff policy, transparent spending of finances and the highest speed of the Internet.

Tariffs for unlimited mobile Internet MTS

Tariff plan "BIT"

This offer is valid for subscribers in Moscow and the Moscow region. Traffic has a quota of fifty Mb per day. If the limit exceeds the norm, then the speed will be reduced to 64 Kbps. You will have to pay 149 rubles per month.

It is possible to use one of three ways to connect the "BIT" tariff.

• Dial *252#
• Forward SMS with numbers 252 to number 2520 or 111 ;
• Use the "Internet Assistant" function on the MTS website. If you have already changed your mind about using this service or want to interrupt it for a while, then you can easily disable this option. It's completely free!

How to disable unlimited mobile Internet MTS?

It is possible to disconnect from the "BIT" service in one of these ways:

• Dial 2520/ on your mobile phone. Forward SMS with numbers 2520 to 2520 or 111;
• Take advantage of the very convenient "Internet Assistant" function on the MTS website.

Tariff plan "Super BIT"

This is an excellent offer for travelers who often have to travel all over the country for objective reasons, since this service operates not only in Moscow, but throughout Russia. Has a quota of one hundred MB per day. If the limit exceeds the norm, then the speed will drop to one hundred and twenty-eight Kbps.

For the use of this very profitable service “Super BIT payment is 299 rubles per month. It is possible to use one of three ways to connect the "Super BIT" service.

• Dial *628# on a mobile phone and press the call key;
• Forward SMS digitsfvb 628 to number 111;
• You can use the very convenient "Internet Assistant" function on the MTS website.

When connecting the MTS Internet, payment for the use of the tariff for one month is deducted. In the future, a repeated write-off occurs monthly, regardless of the availability of money in the account. When your number is blocked, the payment occurs only after the restoration of the service.

Tariff plan "Mini BIT"

If you do not expect to constantly use the MTS mobile Internet, there is a “Mini BIT” tariff function that is appropriate for you. You will have to pay for this option only when using the Internet once a day. The speed will be available within the daily limit of 5Mb unlimited. In the future, the speed is limited to 32Kbps. You will have to pay only fifteen rubles a day in the city of Moscow and throughout the Moscow region, and in other regions of Russia thirty rubles.

Connection of unlimited mobile Internet MTS "Mini Bit"

• Need to dial 11162 on mobile phone.
• If you wish instant connection unlimited mobile Internet MTS, set the date of adding or deleting the service, then contact the operator by phone +7 495 997 07 02 .

MTS operator for consultation and resolution of various issues related to cellular communication, provided technical support service. MTS subscribers, by calling the Contact Center, will be able to quickly and easily solve the problems that have arisen and receive detailed information.

By dialing the MTS hotline number, you will receive up-to-date and detailed information on various areas:

• Tariffs, programs, promotions and offers of MTS - current and new packages, terms of service, switching to another tariff;
• Settings and adjustment of services - SMS, MMS, Internet;
• Account management - receipt, cash flow; ways to replenish the balance, transfer funds to other MTS subscribers;
• Tariffs, services and conditions in international roaming;
• Number blocking in case of phone loss;
• Services and additional services connected to your number;
• Communication quality, your wishes and many other questions.

Attention! The MTS contact center operates around the clock. The MTS hotline operator serves all subscribers both inside and outside the country.

MTS Contact Center numbers

To ask for help, you need to dial a combination on your phone - 0890. All MTS subscribers calls to given number are free. The number is also valid on the territory of Ukraine and Belarus.

For calls from landlines, as well as for subscribers of other operators, the number is 8-800-250-0890. Operators of the MTS center serve this number around the clock, all calls are free.

MTS subscribers who are in international and national roaming can also contact the Contact Center free of charge. To do this, dial the number +7 495 766 01 66.

Due to the fact that it is enough a large number of calls of MTS subscribers is repetitive, then for convenience, before connecting with the operator, you need to listen to the voice menu. The provided information distributes calls according to their direction, therefore, following the voice instruction, the subscriber determines the desired section. This service is aimed at providing assistance without the participation of the MTS contact center operator. If the appropriate section in the information block is not defined, then the next step is to connect to a free operator.

Also, for the convenience of subscribers, MTS provided the opportunity to contact the Contact Center via the Internet. You need to go to the official website of MTS, select the Contact Center in the menu and use the feedback service by filling out the form https://anketa.ssl.mts.ru/ind/feedback_mob/.

Note! Form Applications Feedback processed in sequence. In this regard, if an urgent consultation is needed, then it is better to dial the hotline number on the phone to connect with the MTS operator.

Some issues are difficult to resolve without the help of the MTS help desk, but it is not always possible to get through on the first try, so MTS has provided several options for contacting the MTS Russia operator:

Ask a question to the MTS operator by phone by dialing the support number or choose another method of communication - it's up to you.

How to call from mobile?

We have already briefly described the main way to communicate with the MTS network operator - using a call from a mobile. Now it’s worth taking a closer look at this method and some of the others listed - additional information will help to avoid a lot of problems that tend to arise during the transition “from words to deeds”.

So, we are talking about ways to contact a “live” operator, that is, not with a robotic system, but with a real person whose job is to listen carefully to your problem and help in solving it, focusing on the specifics of a particular situation. Now step by step.

As for the waiting on the line itself, it is best to solve your problems with the operator in the first half of any weekday, ideally before the lunch break. At this time, you will hardly have to wait more than 2-3 minutes. In the afternoon, and even more so on weekends, the network is overloaded. Everyone wants to resolve their issues at this time, because it is the most convenient, but this is precisely what prevents a speedy resolution. The network is corny overloaded at one time, and idle for a long time - at another.

How to contact from another network?

Now let's analyze the situation when you are not an MTS subscriber, but you really need to get through to the MTS operator. This happens, for example, when a family member wants to recover a phone number whose SIM card was lost along with the phone.
There can be many situations, but the essence is the same - you are not an MTS subscriber, but you need to call the support service of this operator as soon as possible (preferably without monetary costs).

The way out of the situation is very simple - dial with mobile number 8-800-250-0890 and press the call key. For subscribers of other networks, by default, redirection to a queue to a “live” operator is provided, however, the service operation algorithm is regularly updated, so you may encounter, for example, a command menu.
As a rule, there is nothing complicated: you just need to select a command called " Technical support”, after which you will be redirected to the operator.

Please note that calls to the number 8-800-250-0890 are possible for subscribers of all existing networks, but only in Russia - a different number is provided for communication with the MTS operator outside the Russian Federation. Pay per call the specified number not charged by MTS, withdrawals are possible only at the initiative of your network operator, but most large companies do not do this.

How to call from a corporation?

If you are the owner or the person responsible for the corporate number and want to contact the operator - there is no point in waiting extra time! You can merge accounts, carry out basic operations, find out up-to-date data and much more using a special corporate number. Everything is very simple: dial 8-800-25-00-990 from your mobile and press the call key.