The Verkh-Isetskaya management company has developed a personal account to improve the quality of customer service. Now clients will independently find out important news, schedule maintenance lines and other useful information. To take advantage of these opportunities, you must log in to your personal section on the official website.
The main purpose of your own account is to store payment information. Meter readings are also included in the database. Users have the right to transmit meter readings via electronic form without visiting a real institution. This feature saves time. Additional feature– formation of detail. The system saves the entire sequence of operations. To search for the required payment, simply open search bar in the office, find required translation and check out the details.
The company's personal account provides the opportunity to pay utility bills online. The advantage of this method is that the money transfer is almost instantaneous. If desired, the user is able to manage several accounts in the personal section. This opportunity is especially relevant for consumers paying for their relatives.
Registration in the personal account of Verkh-Isetskaya Management Company
You can register in your account yourself. Moreover, the system does not check every client. Create account Even a person who does not use the organization’s services has the right. The registration form has several required fields:
- Strong password;
- Email address.
After successful registration, you will receive an email containing an activation link. The user will need to go to the proposed address to complete registration.
Management Company Verkh-Isetskaya: entrance to your personal account
The personal account has been closed since September 2018. You can pay and transfer information through the Unified Settlement Center (SSC).
Mobile application
Management Company "Verkh-Isetskaya" has not yet developed a mobile application. Therefore, mobile phone owners are advised to visit full version site through the built-in browser.
Transfer of meter readings to Verkh-Isetskaya Management Company
Management company specialists recommend sending meter readings from 25th to 28th every month. Information can be transmitted via personal account. To do this, open the section of your personal account and write down the number displayed on the meter.
Subsequently, the testimony will be transferred to the authority involved in processing such information. And in the account the user will be able to view details for previous months. Online payment via plastic card is also supported.
Customer support
The Verkh-Isetskaya personal account does not yet have a convenient form that allows you to contact representatives of the contact center. Therefore, user requests are accepted on email indicated on the company page. The disadvantage of this method is the long wait for a response.
To modernize the collection of information from the population, as well as improve the quality of service, the Verkh-Isetskaya management company created a separate website. Here residents of serviced buildings can find out news, as well as details about the company’s work. To obtain more detailed information, please contact your personal account.
Personal account features
In the personal account of Management Company Verkh-Isetskaya, the user collects and stores all information on payments and meter readings. Accordingly, the main functional task is to receive meter readings, check the balance status and detail the accounts. If necessary, the company's client can find payment data from previous years in his personal account and print it out. To do this, information about the payment date, amount or other data is entered into the search.
In addition to the informative function, your personal account allows you to make online payments. Money is deposited into the account almost instantly. If desired, a tenant or tenant can connect several accounts at different addresses in one personal account. Payment and viewing of information will be possible after opening one of these accounts.
Registration in the personal account of Verkh-Isetskaya Management Company
Each user creates an account in the system independently. During registration, the system does not check the client, so even a person who is not related to the management company can create a profile. All fields in the registration form are required:
- Password;
- E-mail.
Successful activation of your personal account ends after you receive an email with a link to the site. You must follow the link and thereby complete the registration procedure.
Authorization in your personal account
Login to your personal account is carried out only using the data that was specified during registration. The login is your email address. If necessary, you can reset your password by clicking the “Forgot your password” button under the form. After logging into his personal account for the first time, the client needs to create some settings, in particular, attach a personal account, information about which he will subsequently view. This can be done at any time, but before that your personal account will be “empty”.
Mobile application
You can use the personal account of Verkh-Isetskaya Management Company only from the browser version of the site. Mobile application or there are no alternative options. In 2013, there was a notice on the site about the creation of an application on Facebook where you can submit meter readings, but this application is impossible to find.
Transferring meter readings through your personal account
Readings from all meters must be taken and transmitted from the 25th to the 28th of the current month. The data can be specified in your personal account. To do this, you need to open a personal account for which data will be indicated and in the appropriate section enter the integer number that is displayed on the counter
This data will be transferred to the appropriate authority, and in your personal account the information will be reflected in detail for previous months. The account also calculates payment, including debt and penalties, if accrued. Payment of the invoice is made in the “Payments” section. For online payment you can use any bank card, the details of which are indicated in the appropriate fields. To confirm the fact of payment on your mobile phone the phone will come SMS with a code that is indicated in the empty field that appears.
Customer support service through the personal account of Verkh-Isetskaya Management Company
Unfortunately, the personal account of Verkh-Isetskaya Management Company does not provide convenient forms to communicate with owners or tenants. There are no forms feedback, no online chat with employees. You can write your appeal to the general email [email protected], however, there is no information about the waiting time for a response.
Users can also contact the company by calling 2862862. This is a general multi-channel number. When you call it, you may be transferred to the department responsible for a specific area. This number accepts calls regarding questions about payments and settlements, as well as in case of emergency situation on site.
How to delete the personal account of Verkh-Isetskaya Management Company?
There is no information about the possibility of deleting your personal account yourself. This question can be sent to the general email of the management company. However, there is also no certainty that the organization will consider this issue.
Security and privacy rules
When you enter the Verkh-Isetskaya Management Company website, a window immediately appears in the lower right corner asking you to familiarize yourself with the rules for protecting personal data when working on the website and in your personal account. After going to the corresponding page, the inscription in the window changes. The user can agree or refuse confidential work with the resource. After which, sending all data is protected by a special type of encryption.
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Management Company "Verkh-Isetskaya" is a new generation management company
CJSC "UK "Verkh-Isetskaya" was formed on the basis of a municipal enterprise on February 26, 2006. In 2011, it was headed by a new team led by Elena Malakhova. Currently, the company's staff consists of 190 specialists, 92 of whom have higher education.
The basis of success
Management Company "Verkh-Isetskaya" is a modern, successful enterprise aimed at further dynamic development. Today it is the largest operating organization in Yekaterinburg and the Sverdlovsk region - it serves an area of 2.6 million square meters. This is 127 thousand people, 576 houses in the Verkh-Isetsky district of the capital of the Urals, the villages of Medny and Shirokaya Rechka. In 2009, the company became a member of the federal non-profit self-regulatory organization National Housing Congress. In September 2012, the Management Company was one of the organizers of the grand opening of the Katerinburg branch of this SRO.
The main principles of the company that underlie its current success are: openness and accessibility to every resident; an integrated approach to the operation of housing stock; willingness to protect the interests of owners; professionalism of management and specialists.
Effective solution of current problems
The housing stock of the Verkh-Isetskaya Management Company includes 512 houses over 25 years old, of which almost 100 were built before 1952. Their modernization is one of the main tasks. Therefore, every year, under the heading “Major repairs,” at least a hundred houses in the region are renovated. A significant amount of work: flushing heating and hot water supply systems, preparing heating units, insulating pipelines, and inspecting heating equipment is carried out during the inter-heating period.
In 2012, renovation of recycling systems in houses in the Zarechny microdistrict of Yekaterinburg began - additional pumping equipment was installed. Thanks to this, residents now have hot water supply of proper quality. In 2013, this work was continued, and the provision of this service at the proper level was provided to all houses in the district.
Experts also pay a lot of attention to the improvement of local areas. In the area, about 400 small architectural forms are installed annually, and old playgrounds are reconstructed. In the summer of 2012, the Management Company replaced all container sites with new ones of the European type. Such closed containers not only look aesthetically pleasing, but also keep the local area in a condition that meets sanitary standards.
At the facilities of the serviced housing stock, Management Company "Verkh-Isetskaya" widely introduces and applies modern technologies. For example, in 2011, together with the administration of the Verkh-Isetsky district, in the shortest possible time, she developed and implemented an unprecedented program for the arrangement and modernization of house lighting: new energy-saving lamps with a wide degree of light dispersion, equipped with an anti-vandal grille, appeared on the canopies and facades of houses.
Modern technologies are used in protection common property owners of apartment buildings - basements and technical floors are equipped with a modern security system. This allows you to prevent homeless animals, vandals and people without a fixed place of residence from entering non-residential premises.
Unprecedented emergency measures
On September 1, 2012, Decree of the Government of the Russian Federation No. 354 “On the provision of utility services to owners and users of premises in apartment buildings and residential buildings” came into force. As a result, the procedure for transmitting readings from individual metering devices has changed, and the column “general household consumption” has appeared on the receipt. This resulted in a greater flow of requests from residents.
– This is an unprecedented case in the practice of the Criminal Code. Residents have the opportunity to receive explanations from specialists on all points of the receipt without waiting in line and, if necessary, immediately, on the spot, fill out an application for recalculation of the service,” says Elena Malakhova, General Director of Management Company “Verkh-Isetskaya”.
On January 1, 2013, the management company began the transition to an independent system of charging payments for housing and communal services. Its significant advantage is cost savings. Bypassing the payment for the work of the agent who calculates the payment for housing and communal services, residents save about 40% in the column “housing maintenance” (if you compare these costs with the cost of the agent’s services). The funds saved go primarily to current repairs and maintenance of the housing stock.
– There are a lot of planned and preventive works that must be carried out regardless of the amounts collected around the house (often they simply do not happen). Therefore, when the opportunity arises to save money and redirect it to where it is really needed, it would be a sin not to take advantage of it. In this case, we first of all think about people,” Elena Malakhova is sure.
According to her, in addition to money, such a system also saves time for residents:
“With any question about a particular amount on a receipt, a person goes directly to his management company,” she says. – When the whole process is in her hands, it is easier and faster to raise the necessary information on personal account, to understand the problem, to clarify this or that issue. There are no long chains of information transfer from the agent to the residents.
For the same reason, consultation centers on accrual issues are opening today on the territory of housing and communal areas in the Verkh-Isetsky district. Now, if residents want to ask a question regarding one or another column in their receipts or write an application for recalculation, it is not necessary to go to the main office of the management company. Such territorial points operate throughout the region and, by the way, work on weekends.
Trusting relationships with residents
For private enterprises working in the housing and communal services sector, it is very important to establish trusting relationships with residents. Ultimately, it is on interaction with the owners that all the work of the operating organization is based. In addition to the publication of the monthly newspaper “Your House Verkh-Isetsky District”, since May 2012, with the support of the Management Company, a weekly television program “Elena Malakhova: Housing and Communal Services for People” has been published, which covers current issues of the industry through consideration of individual cases from the practice of residents of Yekaterinburg. Thanks to extensive information activities, the company manages to increase the level of awareness and knowledge of citizens in the legal field of the housing sector, which allows dialogue with them at a more productive level.
https://www.site/2016-08-30/voyna_mezhdu_upravlyayuchey_kompaniey_i_tszh_obernulas_ugolovnymi_delami
Forgery of documents, “black PR” and relatives of officials
The war between the management company and the HOA turned into criminal cases
Management Company "Verkh-Isetskaya" is associated with the family of the city manager of Yekaterinburg Alexander Jacob
In Yekaterinburg, a real war broke out between the residents of the house on Cherepanova Street, 12 and the Verkh-Isetskaya management company, the founders of which are relatives of city and regional officials. The confrontation has lasted more than two years: the residents want to create an HOA because they believe that the management company is illegally extorting money from them for major repairs. The management company denies the accusations and points out that criminal cases have already been brought against the chairman of the house’s board.
“We wanted to control the movement of funds”
On September 26, the Verkh-Isetsky District Court of Yekaterinburg will begin proceedings in a criminal case against Victoria Dubova, chairman of the council of the house on the street. Cherepanova, 12 (Zarechny microdistrict). The case under parts 1 and 3 of Article 327 of the Criminal Code of the Russian Federation (“Forgery and use of a knowingly forged document”) was initiated after the general director of the Verkh-Isetskaya Management Company, Elena Malakhova, wrote a statement to law enforcement agencies with a request to conduct an audit of Dubova’s activities.
As stated in the resolution to initiate a criminal case, Victoria Dubova is accused of producing a fake protocol for an extraordinary general meeting of homeowners (Minutes No. 02), and also, according to investigators, presenting it to the tax office during registration legal entity forged document - protocol No. 04. As Dubova herself explains, we are talking about protocols that were adopted following the results of meetings of residents, at which they decided to refuse the services of the management company and create a partnership of property owners (TSN, in fact, a synonym for HOA).
Management Company "Verkh-Isetskaya" is one of the largest management companies in the city. According to the SPARK database, 25% of the company belongs to Elena Yatskova, the daughter of Yekaterinburg city manager Alexander Yakob, and another 20% to Natalya Godlevskaya, the wife of Sverdlovsk Deputy Prime Minister Alexander Vysokinsky.Victoria Dubova became the chairman of the house's board in August 2015. However, according to her, Verkh-Isetskaya Management Company did not make contact, and then the residents of the house decided to refuse her services and create a HOA. So far it has not been possible to do this. Now activists are suing the tax office, which refused to issue them permission to register a new legal entity, citing subparagraph 2 of paragraph 2 of Article 136 of the Housing Code. It states that residents should have chosen an authorized representative, which was not done.
Previously, another case was brought against Dubova - under Part 1 of Article 330 of the Criminal Code “Arbitrariness”. The point was that Dubova entered into an agreement with former electrician of the management company Rinat Salmanov, who rented a utility room of the house for 4 thousand rubles per month. “All the money was spent on the needs of the house: a spotlight was purchased to illuminate the dark arch of the house, locks were installed on the electrical panels. I have all the receipts,” Dubova explained. The Criminal Code insisted that she “illegally collected money.” “In addition, Dubova believes that she can arbitrarily cut off the iron partitions on the landings of the entrances,” the press service of the Verkh-Isetskaya Management Company told the site, adding that the actions of the chairman of the House Council “go against housing legislation,” falling, according to them opinion, under the criminal article “Arbitrariness”. However, later the paperwork was terminated, since Victoria Dubova caused minor harm to the owners of the house. Her actions were reclassified under Article 19.1 of the Code of Administrative Offenses of the Russian Federation “Arbitrariness”.
Controversial loan for major repairs
Conflict between residents of a house on the street. Cherepanova, 12 and the management company “Verkh-Isetskaya” began back in 2012. Then a major renovation was carried out in the apartment building: the hot and cold water supply risers were replaced, and the sewage system was repaired. According to the minutes of the general house meeting dated June 25, 2012, the total cost of the work was 11 million 917 thousand 333 rubles. But the balance of the house at that time contained only half of the amount - 5 million 795 thousand 776 rubles. This is money that was accumulated over several years by residents who regularly transferred money for major repairs according to the appropriate column in their monthly receipts. The remaining amount - 6 million 121 thousand 557 rubles, according to the same protocol dated June 25, was provided by the management company to residents in the form of an interest-free loan. They had to repay it by July 1, 2017.
However, as the residents of the house, in particular Victoria Dubova and Kristina Selivanova, say, they know nothing either about the meeting at which the minutes were allegedly drawn up, or about the loan that they must repay. They claim that representatives of the management company promised them that the missing 6.1 million rubles would be paid from the federal budget, since the house on Cherepanova, 12 was included in the federal overhaul program. However, the promises were not documented, and the Verkh-Isetskaya Management Company explained that “the management company did not promise to pull money out of thin air.”
Since April 2014, a new column has appeared in receipts - “Reimbursement of costs for major repairs.” Residents were asked to pay 10 thousand rubles additionally to repay the management company’s loan.The Verkh-Isetskaya Management Company website explained that a separate column for loan repayment was allocated, since the system for carrying out major repairs has changed since 2014. If the house does not create its own special account, the money goes into the “common pot”, which, in accordance with the regional program, is managed by the regional capital repair fund. Thus, the management company offered residents to pay separately for major repairs to the fund and separately to repay the loan to the management company.
Activists of the building tried to challenge the terms of the loan, and in early August 2015, the Verkh-Isetsky District Court of Yekaterinburg declared the minutes of the residents’ meeting dated June 25, 2012 invalid. The Criminal Code tried to appeal the decision in the regional court, but it remained unchanged. There are no other documents concluded between the residents and the management company related to the provision of money in debt.
However, the management company did not return money to residents who had already begun to repay the debt, and continues to charge penalties to residents who do not repay the loan. The Criminal Code explained to the site that “the court’s decision does not affect the issues of returning funds to the owners, it concerns only the protocol itself.” “Verkh-Isetskaya” insists that “the invalidation of the protocol means that every owner of the house has unjustifiably enriched himself and is obliged to reimburse the management company for the costs spent on major repairs.”
From Kristina Selivanova, who lives on Cherepanova, the Criminal Code even tried to recover about 19 thousand rubles through the court. The girl stated that she was not going to repay the loan, which she knew nothing about. The Verkh-Isetsky District Court ultimately sided with Selivanova, citing, among other things, the court’s decision to invalidate the protocol of June 25, 2012.
The confrontation continues
Now the confrontation between the activist at home and the Criminal Code continues. Leaflets periodically appear on the territory of the house, saying that Dubova is a “swindler” who “single-handedly wants to take possession of the money from the house.” Some leaflets have intimate content: a photograph of Dubova is attached to the image of the girl’s naked body. The activist contacted the police, and, according to her, it turned out that these leaflets were distributed by the security service of the Verkh-Isetskaya Management Company.
In turn, representatives of the management company deny their involvement in the distribution of leaflets and emphasize that at the moment house on the street Cherepanova, 12 is legally managed by the Verkh-Isetskaya Management Company.
“The debt of the residents of the house on Cherepanova, 12 for housing and communal services currently amounts to more than 6 million rubles. At the same time, the debt to reimburse repair costs is less than 160 thousand rubles. At the moment, no new charges are being made under the item “reimbursement of costs for repairs of common property,” the management company explained.
In addition, the management company insists that the residents’ meeting in April 2016, main theme which was the creation of the HOA, was carried out in violation of the law. Firstly, according to the law, homeowners had to be notified of the meeting no later than 10 days before the date of its holding. This was not done, the Criminal Code claims. “Secondly, the dates for the meeting were set from April 9, 2016 to April 30, 2016, but, according to the residents, the decision forms (ballots) were signed before the start of the in-person meeting, that is, before April 9, 2016, and also after April 30 2016,” the Criminal Code reported. Thirdly, many owners withdrew their decisions during the voting process because, in their opinion, they were misled. “The initiator Dubova did not return a single decision to the residents. The Federal Tax Service of Russia for the Verkh-Isetsky district refused state registration of this partnership of real estate owners,” the Criminal Code noted, emphasizing that criminal cases have been initiated against Dubova.
The court will apparently put an end to the conflict between the residents and the management company.
Residents of houses managed by the Verkh-Isetskaya Management Company switched to information and settlement services in the Unified Center. Owners and tenants of residential premises will receive the first receipt in early September - with accruals for August.
Due to the technical features of the transition to a new software for settlements, payments made since July 26 are not currently reflected in the personal account of the management company. In this case, all payments are taken into account - and will be indicated on the next receipt.
The question does not require additional contact clearing center or management company: all payments are taken into account automatically and displayed in information system clearing center
Soon information about charges and payments will be available on our website. The receipt that residents of the district will receive in September will indicate a new personal account and a special activation code for registration in the Personal Account.
If you were registered in the Personal Account of JSC Management Company Verkh-Isetskaya, you will be automatically connected to the Personal Account of the Unified Center. You will be able to log into the ERC Personal Account with the login from the personal account of JSC Management Company Verkh-Isetskaya and a temporary password, which will be indicated in the receipt. You can change the password to any one convenient for you in the “My Settings” section.
After registration, you will be able to receive information on your personal account at any time, pay and view a receipt, transfer or order remotely documents that affect settlements.
Already, ERC specialists are advising area residents on issues related to charges for housing and utility services:
In the chat at the bottom of the site page;
By phone 2-147-700 daily from 8:00 to 20:00;
Residents can submit documents or receive face-to-face advice in Yekaterinburg or at the management company’s sites, where ERC specialists also currently work at the following addresses:
| Working hours |
|
| Opalikhinskaya, 27 Moskovskaya, 80 Kraulya, 63 Belorechenskaya, 34/1 | Tuesday-Wednesday from 9:00 to 17:00 (break from 12:00 to 13:00); |
| Ukhtomskaya, 30 | Wednesday from 9:00 to 17:00 (break from 12:00 to 13:00); |
| Anton Valek, 12 | Tuesday from 9:00 to 17:00 (break from 12:00 to 13:00); |